Irum Joseph
@irumjoseph
I coordinate international sales opportunities and deliver responsive customer service for hospitality clients.
FranceWhat I'm looking for
I'm currently managing customer inquiries at Marriott Hotel Champs Elysees, using telephone, instant messaging, and email while maintaining client information in Salesforce and Opera.
I also support VIP guest arrangements and work across departments to resolve customer disputes effectively and amicably.
Previously, at Altares Dun & Bradstreet, I coordinated global opportunities across France, Benelux, and Maghreb, supported local sales through the D&B member network, and provided sales reporting and insight.
My earlier work in human resources and marketing included supporting hiring, interviews, contracts, performance appraisals, staff training, records management, and marketing management at Forman Christian College and Maxim International.
Experience
Work history, roles, and key accomplishments
Customer Service
Marriott Hotel Champs Elysees
Nov 2023 - Present (2 years 9 months)
Manage client inquiries via telephone, instant messaging, and email. Maintain and update client information within Salesforce and the Opera reservation system.
Education
Degrees, certifications, and relevant coursework
INSEEC MBA & MSC
Master of Science, International Management
2021 - 2023
Pursued a Master of Science in International Management, focusing on global business strategies and cross-cultural management.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Job categories
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