Khadija Tlig
@khadijatlig
I resolve customer issues across phone, email, and chat for B2B, travel, and e-commerce clients.
FranceWhat I'm looking for
I've supported customers at Vodafone B2B, Amazon, Transavia, and Costa Croisière, resolving inquiries across phone, email, and chat. My work spans business mobile and internet solutions, order issues, returns, refunds, flight bookings, and travel arrangements.
I'm passionate about helping people and making a difference, bringing empathy, clear communication, and problem-solving to fast-paced international environments. I work effectively with internal teams to deliver timely solutions and positive customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Vodafone B2B
Jan 2024 - Jan 2026 (2 years)
Provided high-quality customer service to business clients, managing inbound and outbound calls, emails, and chats. Resolved inquiries related to mobile, internet, and business solutions while building strong customer relationships.
Handled customer inquiries and order issues via phone and chat, providing solutions for returns, refunds, and delivery problems. Maintained high customer satisfaction and met performance targets.
Customer Service Representative
Costa Croisière
Jan 2015 - Jan 2017 (2 years)
Supported clients with cruise bookings and travel arrangements, answering questions about destinations, itineraries, and onboard services. Solved problems and handled complaints professionally in a fast-paced international environment.
Customer Service Representative
Transavia
Jan 2011 - Jan 2014 (3 years)
Assisted customers with flight bookings, changes, and cancellations, handling phone, email, and chat inquiries. Provided accurate information about schedules, fares, and policies, ensuring a positive customer experience.
Education
Degrees, certifications, and relevant coursework
Khadija hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Salary expectations
Job categories
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