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Irum John

@irumjohn

I coordinate international sales opportunities and deliver customer service using Salesforce and Opera.

France
Message

I'm currently managing client inquiries and customer information at Marriott Hotel Champs Elysees, using Salesforce and the Opera reservation system. I also coordinate with internal departments to resolve disputes and arrange VIP amenities.

Previously, at Altares Dun & Bradstreet, I coordinated global opportunities across France, Benelux, and Maghreb, supported local sales through the D&B member network, and provided sales reporting and insight.

My earlier experience spans human resources, marketing, and executive support at Forman Christian College and Maxim International, including hiring, performance appraisals, training, contracts, and staff records.

Experience

Work history, roles, and key accomplishments

ME
Current

Customer Service

Marriott Hotel Champs Elysees

Nov 2023 - Present (2 years 9 months)

Manages client inquiries via telephone, instant messaging, and email. Maintains client information in Salesforce and Opera reservation system, and collaborates with departments to resolve disputes.

Education

Degrees, certifications, and relevant coursework

INSEEC MBA & MSC logoIM

INSEEC MBA & MSC

Master of Science, International Management

2021 - 2023

Pursued a Master of Science in International Management, focusing on global business strategies and cross-cultural management.

Tech stack

Software and tools used professionally

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