alinka gasparach

Conducted functional, usability, and exploratory testing across web and mobile platforms. Collaborated with global teams to ensure product quality and meet client expectations, while identifying and reporting software issues using tools like Jira and TestRail.

Managed and resolved daily client issues via Zendesk, providing outstanding customer experience. Collaborated with the tech team to identify bugs and developed familiarity with technical aspects of email marketing.

Delivered exceptional guest experiences through warm welcomes and efficient service. Managed seating arrangements and dining flow, contributing to team efforts and fostering positive relationships.

Provided tailored childcare solutions, ensuring the well-being and development of children. Managed cleanliness and organization of living spaces, alongside additional domestic duties.

Spearheaded hiring and orientation protocols, directed store operations, and fostered a team culture of hospitality. Ensured compliance with service standards while building strong customer relationships.

Managed office supply procurement and facilitated visitor coordination. Organized meetings and travel for executives while maintaining confidentiality with sensitive information.

Managed reception area and streamlined inventory procurement. Oversaw candidate screening and developed an Access database for tracking prospective clients.

Pursued a culinary degree focusing on various cooking techniques and food safety protocols, preparing students for careers in the culinary arts.