Santoro Stefano
@santorostefano
Experienced customer service professional with strong IT skills.
FranceWhat I'm looking for
With over a decade of experience in customer service, I have honed my skills in various roles, including technical support and hotel guest relations. My journey has taken me through diverse environments, from IT maintenance to freelance copywriting, allowing me to develop a versatile skill set.
Throughout my career, I have demonstrated a strong proficiency in technical software and generic IT applications, particularly within the Microsoft Office Suite. My recent role as a Common Areas Maintenance Agent at Novotel in Montpellier has further enhanced my ability to manage customer interactions effectively while ensuring operational excellence.
I am passionate about leveraging my extensive experience to contribute positively to a dynamic team, where I can continue to grow and develop my skills in customer service and IT support.
Experience
Work history, roles, and key accomplishments
Freelance Copywriter
Self-Employed
Feb 2017 - May 2024 (7 years 3 months)
Provided copywriting services for various clients, focusing on creating engaging content tailored to client needs.
Common Areas Maintenance Agent
Novotel
Oct 2023 - Oct 2023 (0 months)
Responsible for maintaining cleanliness and functionality of common areas in the hotel, ensuring a pleasant experience for guests.
Parking Attendant
Belle Epoque Parking
Aug 2016 - Sep 2016 (1 month)
Managed parking operations, assisted customers with parking needs, and ensured efficient use of parking spaces.
Cleaning Staff / Facility Maintenance
Partner Service
Dec 2015 - Dec 2015 (0 months)
Performed cleaning and maintenance tasks to ensure facilities were well-kept and operational.
Retail Stock Associate
Intermarché
Apr 2015 - May 2015 (1 month)
Assisted in stock management, ensuring shelves were stocked and organized for customer accessibility.
Hotel Staff Member
Marriott Hotel
Apr 2015 - May 2015 (1 month)
Provided support in various hotel operations, ensuring guest satisfaction and smooth service delivery.
Remote IT Support Assistant
Infotech India
Sep 2010 - Jul 2014 (3 years 10 months)
Provided remote IT support to clients, troubleshooting technical issues and ensuring customer satisfaction.
Customer Service Representative
Telefonica Movistar
Jun 1997 - Apr 2004 (6 years 10 months)
Handled customer inquiries and complaints, providing solutions and ensuring a high level of customer satisfaction.
IT Maintenance Technician
Club la Costa Resorts & Hotels
May 1997 - Apr 2004 (6 years 11 months)
Maintained IT systems and provided technical support to ensure smooth operations within the resort.
Education
Degrees, certifications, and relevant coursework
Unknown
Diploma, Telecommunications
1996 - 1996
Diploma in Telecommunications.
Unknown
Diploma, Administrative Management
1991 - 1991
Diploma in Administrative Management.
Availability
Location
FranceAuthorized to work in
Job categories
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