Open to opportunities

Sarah-Grace Ukpepi

@sarah-graceukpepi

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Customer Service Representative and Sales Support professional with 4+ years delivering fast, friendly support.

Nigeria

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What I'm looking for

I’m looking for a fast-paced, customer-focused role where I can handle inquiries, resolve complaints, and support sales and order management using strong communication and problem-solving.

I’m a Customer Service Representative and Sales Support professional with 4+ years of experience delivering exceptional customer service across retail, e-commerce, and remote environments. I resolve customer inquiries via phone, email, WhatsApp, and live chat, while managing orders, payments, and client onboarding/post-purchase case support.

I’m recognized for strong communication, problem-solving, and active listening—especially when handling complaints and keeping service flowing. In my current role, I manage multi-region follow-ups and collaborate with teams across locations to ensure smooth operations and high customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Online Tutor (Remote)

Current

Self-Employed

May 2026 - Present (3 months)

Deliver one-on-one online tutoring sessions for primary and secondary students, creating tailored lesson plans and maintaining structured virtual classrooms. Provide progress updates to parents and track assignments while assessing student progress and adapting teaching strategies.

online tutoring One On One Tutoring Lesson Planning Learning Materials Development Zoom Google Meet Google Classroom ClassDojo Assignment Tracking

Current

Customer Service Rep & Sales

Current

ISYLIFE Store

Feb 2026 - Present (6 months)

Manage customer inquiries via phone, email, and WhatsApp while resolving issues to maintain customer satisfaction. Handle orders and payments, perform multi-region follow-ups, and support client onboarding and post-purchase cases.

Customer Service Customer Support Phone Support Email Support Order Management Sales Support Client Onboarding Complaint Resolution Conflict Resolution Time Management Active Listening Customer Relationship Management

Sales Rep / Customer Support

China Market

Oct 2024 - Jan 2025 (3 months)

Served high-volume walk-in customers and sold jean wholesale and retail in a fast-paced setting. Managed cash transactions, maintained sales records, handled complaints, and negotiated pricing to close sales.

Sales Support Customer Service Sales Wholesale Sales Cash Transactions Sales Records Complaint Resolution Customer Relationship Management

Sales Rep / Customer Support

Kikelomo Cake Stores

Feb 2020 - Jan 2021 (11 months)

Provided tailored product recommendations to improve customer satisfaction. Managed transactions and maintained customer records while supporting customer service needs.

Customer Support Product Recommendations Customer Satisfaction Complaint Resolution Transaction Support Customer Management Customer Relationship Management

Education

Degrees, certifications, and relevant coursework

University of Lagos

Bachelor of Science in Education, Biology Education

Activities and societies: Relevant coursework included Classroom Management, Research Methods, Scientific Communication, Laboratory Techniques, and Educational Technology.

Earned a Bachelor of Science in Education (Biology Education) from the University of Lagos, completing studies in January 2025.