OEOnanuga Esther
@onanugaesther
Motivated customer service representative with strong communication skills.
NigeriaWhat I'm looking for
I am a dedicated customer service representative with extensive experience in providing exceptional service across various channels. My journey began at Obeezi Fashion Mall, where I honed my skills in resolving customer complaints and maintaining positive business relationships. I pride myself on my ability to remain calm and professional in high-stress situations, ensuring that every customer interaction is handled with care and efficiency.
Throughout my career, I have developed a strong foundation in communication, collaboration, and problem-solving. My experience as a Home Economics Teacher and Sales Representative has further enhanced my ability to connect with diverse audiences and address their needs effectively. I am committed to continuous improvement and am always seeking ways to enhance the customer experience through feedback and innovative solutions.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
OBEEZI FASHION MALL
Jun 2021 - Jan 2025 (3 years 7 months)
Provided exceptional customer service through various channels including phone, chat, and email. Handled customer inquiries, placed orders, and resolved issues effectively. Maintained positive relationships to ensure future sales and gathered customer feedback for service improvement.
Home Economics Teacher
ST.LUKE JUNIOR GRAMMER SCHOOL
Nov 2020 - Mar 2021 (4 months)
Planned and implemented instructional programs for students, providing feedback and maintaining accurate records of student progress and development.
Sales Representative
M-KOPA COMMERCIAL COMPANY
May 2020 - Dec 2020 (7 months)
Promoted and sold products to prospective customers while addressing their complaints and questions to enhance satisfaction. Maintained positive business relationships to ensure future sales.
Basic Science Teacher
LUKE JUNIOR GRAMMAR SCHOOL
Jan 2020 - May 2020 (4 months)
Conducted instructional programs in Basic Science, providing feedback and maintaining accurate records of student progress and development.
Education
Degrees, certifications, and relevant coursework
Loctech Training
Digital Marketing
2024 -
Completed a course in Digital Marketing, focusing on online marketing strategies, social media marketing, and search engine optimization.
Alison Educational Company
Diploma, Customer Service
2023 -
Achieved a Diploma in Customer Service, learning best practices in customer interaction, complaint resolution, and service excellence.
Global Eagle Digital Academy
Graphic Design
2023 -
Studied Graphic Designing, gaining skills in visual communication, design principles, and software tools for creating graphics.
Federal College of Education - Akoka
Certificate in Education, Education
2021 -
Earned a Certificate in Education, focusing on teaching methodologies, curriculum development, and educational psychology.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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