Bilqees Mohammed

I’m an enthusiastic customer experience professional with extensive experience in remote and hybrid environments. I manage client interactions through email, chat, and calls, turning inquiries into sales using consultative techniques while keeping communication clear and confidence high.

As a LearningAdvisor (Remote/Hybrid) at Tuteria, I handled inbound inquiries from a global client base (UK, US, Canada) and converted leads into enrolled students through structured needs assessments. I coordinated onboarding—from scheduling and tutor matching to session planning—so the client experience stayed smooth from first contact through continuity of learning. I also drove revenue by promoting structured learning packages (4-8 weeks), upselling sessions, and applying strategic incentives to close deals, while improving retention through proactive outreach and effective problem resolution.

In my Customer Service Representative role at Netreach Marketing Limited, I strengthened customer relationships while supporting product and service promotion. I processed and confirmed orders via phone, WhatsApp, and email, gathered specifications for international procurement, and liaised with logistics/import to provide timely shipment updates and customs-related delay guidance. I addressed complaints professionally (delays, incorrect orders, damaged goods) and served as assistant supervisor, supporting my team’s growth and resolving challenges—often multitasking across calls, customer emails, and cross-department coordination.

Earlier, at 12 Baskets Foods Limited, I supported customers in-store and online across phone, email, chat, and social media—handling order tracking, returns/refunds, and checkout support with a hospitality mindset. With a B.A in History and Strategic Studies from the University of Lagos and a teaching background, I bring clear communication, patience, and a continuous-improvement focus to delivering exceptional support and enhancing the customer journey.