Jonathan Ajene
@jonathanajene
I resolve customer issues across chat, phone, and ticketing channels.
NigeriaWhat I'm looking for
I'm currently handling 70+ daily customer inquiries at Outsource Global Technology Limited through live chat, phone, and ticketing systems. I resolve order tracking, refund, account support, and onboarding issues while exceeding FCR, CSAT, AHT, and process-adherence KPIs.
Previously at Famous Agrovet Services, I educated customers on product selection, managed WhatsApp inquiries and bookings, processed cash and POS transactions, and grew revenue through upselling and cross-selling.
I build customer trust through active listening, empathy, clear communication, and practical problem-solving. I'm also training in data analysis and have experience simplifying complex concepts for more than 100 students.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Outsource Global Technology Limited
Feb 2026 - Present (6 months)
Handles 70+ customer inquiries daily via live chat, phone, and ticketing systems, resolving issues related to order tracking, refunds, account support, and customer onboarding. Consistently achieves and exceeds customer service KPIs including FCR, CSAT, AHT, and Process Adherence.
Sales & Customer Support
Famous Agrovet Services
Feb 2025 - Jan 2026 (11 months)
Educated customers on product selection and usage, improving understanding, building trust, satisfaction and retention. Accurately processed cash and POS transactions while maintaining efficiency during rush periods.
Teacher
Isioma Onyeobi College
Nov 2023 - Oct 2024 (11 months)
Simplified difficult concepts for 100+ students, improving understanding and boosting performance. Developed and delivered engaging lessons for different students' learning.
Education
Degrees, certifications, and relevant coursework
Joseph Sarwuan Tarka University
Bachelor of Science, Microbiology
Grade: Second Class Upper (4.43/5.00)
Graduated with a Bachelor of Science in Microbiology, achieving Second Class Upper honors and ranking in the top 2% of the class.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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