Sara Darraz

Support the full Sprinklr customer lifecycle for enterprise accounts across the MENA region, from presales consultancy and solution scoping through implementation, training enablement, and ongoing strategic advisory.

Delivered $280K in direct revenue contribution through strategic upselling of managed services hours and platform features. Protected $730K in ARR by mitigating churn risks and maintained a 9.2 CSAT average across enterprise accounts.

Led the full deployment of Sprinklr's Unified-CXM platform for a strategic enterprise client in the financial services sector, delivering three platform implementations covering social care, CCaaS, and conversational AI modules.

Reduced project turnaround time by 30% through improved resource allocation and workflow optimization. Achieved a 95% client satisfaction rate and led digital initiatives contributing to a 40% increase in conversion rates.

Maintained 99.9% system availability across global client accounts through proactive monitoring and incident management. Reduced average ticket resolution time by 60% and drove a 50% increase in managed service utilization.

Conducted rigorous testing across email campaigns, websites, and mobile applications, validating responsiveness, image quality, and content accuracy. Delivered competitive analysis and website audits with actionable recommendations.

Conducted comprehensive market research to uncover growth opportunities and competitive gaps, translating findings into strategic marketing recommendations. Developed and implemented marketing strategies and product offering optimizations.

Directed creation and management of multi-language digital content across platforms, ensuring SEO optimization and brand consistency. Managed multilingual content migration projects and coordinated with cross-functional teams.

Oversaw development of marketing strategies and campaigns, ensuring effective audience engagement across both digital and offline channels.

Pursued a second degree in Marketing and Sales Management.