TKTetiana Kovtun
@tetianakovtun
Digital and service delivery specialist driving cross-functional projects and measurable impact.
SpainWhat I'm looking for
I am a results-driven Digital and Service Delivery professional with experience in consumer-centric initiatives, content development, and data-driven processes across multinational environments. I have implemented standardized processes that improved operational consistency by 15% and proposed improvements that enhanced delivery time by 10–20% while managing vendor relationships to ensure on-time service delivery.
I coordinate cross-functional projects, prepare executive dashboards and performance reports, and support marketing and content initiatives aligned with business goals. I have built strategic partnerships, grown pipelines through targeted outreach, and managed large client portfolios using Salesforce, HubSpot, and Salesloft to drive engagement and retention.
Experience
Work history, roles, and key accomplishments
IT Service Delivery Coordinator
BV TECH (BAT)
Sep 2023 - Present (2 years 5 months)
Designed and implemented standardized processes that increased operational efficiency and consistency across digital initiatives by 15%; identified process gaps and improvements that enhanced delivery time by 10–20%.
Sales Business Development Consultant
Q Academy
May 2023 - Sep 2023 (4 months)
Built and managed 10+ strategic partnerships to drive growth and expanded market presence; designed and implemented programs that increased client engagement by 20%.
Project Sales Development Manager
Anteriad
May 2022 - Jun 2023 (1 year 1 month)
Developed targeted outreach initiatives that increased lead generation by 9% and expanded the Americas pipeline; built relationships with 50+ prospective customers and optimized outreach materials to improve engagement.
Account Manager
Global Knowledge
Aug 2022 - May 2023 (9 months)
Managed and nurtured a portfolio of 500+ clients, handled over 200 contract renewals, and maintained accurate CRM records to support retention and long-term engagement.
Education
Degrees, certifications, and relevant coursework
Google (training)
Certificate, Digital Marketing / E-commerce / Agile Project Management
Completed multiple Google training programs in areas including Digital Marketing and E-commerce, and Agile Project Management.
DPDartmouth College (program)
Certificate, Strategic Leadership
2024 - 2024
Completed a program on Strategic Leadership: Impact, Change, and Decision-Making in 2024.
Salesforce (training)
Certificate, Sales and CRM
2024 - 2024
Completed Sales and CRM Overview training with Salesforce in 2024.
Q Academy
Certificate, Digital Marketing
2023 - 2023
Completed a short program on Attract and Engage Customers with Digital Marketing in May–September 2023.
Yaroslav Mudryi National Law University
Master of Law, Law
2012 - 2013
Attended Yaroslav Mudryi National Law University, studying law-related subjects during 2012–2013.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
Skills
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