Looking for a job

Sara Chamberlin

@sarachamberlin

Message

I turn customer and operational data into clear insights, accurate reporting, and resolved issues.

United States

Message

What I'm looking for

I'm seeking a data analytics role with opportunities for growth, management, and collaboration within a dynamic team.

I've used customer, billing, and operational data to identify patterns, resolve discrepancies, and support high-quality service across healthcare, technical support, and media services.

At Meduit RCM, I validate patient-account data across eight hospital systems, reconcile billing records, and identify trends affecting health insurance while helping sustain patient satisfaction above 95%.

Previously at Transcom, Asurion, and Alorica, I maintained detailed records, investigated billing and account issues, processed resolutions, and documented high volumes of customer interactions accurately.

I'm completing the Google Data Analytics Certificate and building on hands-on work with spreadsheets, SQL, Tableau, Python, data cleaning, visualization, and project management.

Experience

Work history, roles, and key accomplishments

Current

EBO Agent

Current

Meduit RCM

Jun 2023 - Present (3 years 3 months)

Identify trends and patterns impacting patient health insurance, escalating and resolving issues to sustain patient satisfaction scores above 95%. Navigate hospital medi-tech systems to validate data accuracy and resolve billing discrepancies.

Data Analysis Data Validation Billing HIPAA Customer Satisfaction Documentation Communication Skills

Media Services Support

Transcom

Jan 2021 - Jun 2023 (2 years 5 months)

Maintained detailed call records and case documentation to support accurate reporting. Investigated billing issues, explained account charges, and processed refunds, tracking case data to resolution.

Documentation Billing Customer Support Case Management Reporting

Technical Support Agent

Asurion

May 2019 - Jan 2021 (1 year 8 months)

Resolved device troubleshooting and warranty claims via phone while maintaining high customer satisfaction with 95%. Maintained accurate customer records and documented service interactions for over 60 customers per day.

Technical Support Troubleshooting Customer Satisfaction Documentation Sales

Customer Service Representative

Alorica

May 2019 - Jan 2021 (1 year 8 months)

Assisted members with prescription medication benefits and coverage questions. Documented customer interactions, inquiries, and resolutions for over 50 clients per day.

Customer Service Documentation Problem Solving Communication Skills

Manager

Whataburger

Nov 2013 - Oct 2016 (2 years 11 months)

Supervised daily restaurant operations and shift employees. Controlled food waste and maintained operational efficiency.

Operations Management Team Leadership Inventory Control Documentation

Education

Degrees, certifications, and relevant coursework

Merit America

Google Data Analytics Certificate, Data Analytics

Activities and societies: Collaborated with training cohort to gain proficiency in team-based project management, task prioritization, problem-solving, and frequent use of Google Workspace tools.

Completed the Google Data Analytics Certificate, cultivating skills in data collection, transformation, organization, and visualization to drive informed decision-making.