Im a Client Operations savant and Data practitioner with 4 years of experience at both large corporations and startups. My journey has put me working with Founders, Executives, Engineers, Sales, Product, and Risk to provide a high quality customer experience from start to finish. I'm a storyteller and data enthusiast at heart, which permeates in my approach.
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Zubeir Said
@zubeirsaid
I am a customer and data savant with 4 years of experience at both large corporations and startups.
United StatesExperience
Work history, roles, and key accomplishments
● Completed a 12-week full time immersive program of 400+ hours of professional training
● Developed and optimized several types of regression and classification models, data visualization and Python EDA
● Extracted and sourced data, modeled it, and assembled business reports and recommendations.
● Created various open-ended data science projects to explore different issues and improve data skills
Customer Operations Associate
Capchase
May 2022 - Aug 2023 (1 year 3 months)
• Built an entire product support function from zero for external and internal stakeholders within 2 months
• Automated core payment operations functions such as EU payment processing, product notifications, underwriting pipeline
• Managed our portfolio companies underneath a 3% delinquency rate of total OBV by collaborating with Risk
• Increased company OKR of increasing customer data connectivit
• CollaboratedwithProduct&Engineeringonbuildingaseamlessbugreporting process leading us to decrease customer SLA times by 20%
• Developed customer facing technical product guides and internal documentation on to further equip customer support to solve a large breadth of technical issues
• Lead 3 separate client teams across different time zones to effectively communicate deep dive analysis on fraud trends
• Captured and organized new types of client data points to help roll out new fraud combative efforts
• Collaborate with stakeholders in engineering, policy, and management to implement new applications
Education
Degrees, certifications, and relevant coursework
Zubeir hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Social media
Job categories
Data ScientistData AnalystData DeveloperData Science AnalystBusiness Data AnalystMarketing Data AnalystSupply Chain AnalystResearch AnalystMarket Research AnalystResearch ScientistUser Experience ResearcherTechnical Project ManagerRisk AnalystBusiness Intelligence AnalystData ScienceJunior Data ScientistCustomer OperationsCustomer Success AnalystCustomer Support EngineerCustomer Experience Associate
Skills
OperationsCustomer OperationsTechnical SupportProduct SupportCustomer Support EngineeringCustomer SuccessProject PlanningProject ManagementNegotiationHTMLZendeskTeam ManagementSQLData AnalysisPythonAWSData AnalyticsData ScienceMachine LearningRemote TeamGitJavaGitHubJiraGoogle AnalyticsScalaPyTorchPysparkNLPClusteringscikit learnTensorFlowSeaBornPandasNumPyDeep LearningRegression ModelsClassificationData MiningData CleaningData ReportingData ModellingData PresentationStorytelling
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