Open to opportunities

Andrew Mendez

@andrewmendez

Message

Data-driven analyst and people-centered leader combining technical skill with operational impact.

United States

Message

What I'm looking for

I seek a role using data analysis and ML to improve operations and customer outcomes, in a collaborative, growth-oriented team.

I am a data-driven analyst and experienced people leader who builds structure, fosters collaboration, and drives operational improvements. I combine hands-on experience in Python, SQL, and visualization with leadership of 100+ staff to translate analytics into measurable business outcomes.

My background includes completing the TripleTen Data Science program and delivering forecasting, classification, and churn models for real-world clients, while applying process optimization and cross-departmental training to improve performance and adoption.

Experience

Work history, roles, and key accomplishments

Current

Senior II Manager

Current

The Cheesecake Factory

Jan 2020 - Present (5 years 11 months)

Led daily operations for a high-volume full-service restaurant, managing and mentoring 100+ front- and back-of-house staff and driving improvements in labor optimization, guest satisfaction, and operational consistency.

Operations Management Team Leadership Process Improvement Staff Training Performance Metrics Customer Experience

Customer Resolutions Specialist

ClearHealth Strategies

Jun 2019 - Oct 2020 (1 year 4 months)

Managed complex insurance claim denials and appeals remotely, improving resolution timeliness and identifying recurring billing issues to drive service and process improvements.

Claims Management Appeals Patient Advocacy Data Analysis Communication