Kristal Bianco

Manage large-scale clinical record retrieval and chart review projects for enterprise healthcare clients, overseeing portfolio performance, inventory, risks, and client deliverables. Analyze dashboards and project data to identify trends, forecast needs, and support data-driven decisions.

Used SQL and Chartfinder to research, analyze, and verify outstanding medical record inventory for assigned sites. Grouped and processed medical record requests according to site and project requirements.

Trained and mentored new hires through live-call coaching, workflow instruction, performance evaluations, and readiness assessments. Contacted medical record offices on behalf of healthcare clients, scheduled requests, and maintained HIPAA-compliant communications.

Assisted 300-500 customers daily with Medicare inquiries and benefit package options while delivering accurate, efficient service. Recommended additional products aligned with customer needs and resolved concerns through de-escalation and troubleshooting.

Entered and processed customer orders, confirmed product specifications and substitutions, prepared invoices, and verified final order accuracy before delivery.

Monitored security systems and live surveillance feeds, responded to alarms, dispatched authorities when needed, and supported customers with security concerns.

Managed inventory, payroll, scheduling, daily operations, food production, and customer service across culinary and hospitality environments.

Earned an Associate in Applied Science in Culinary Arts and an Associate in Applied Science in Baking and Pastry Arts from Central Piedmont Community College from 2012 to 2014.

Earned an Associate in Applied Science in Baking and Pastry Arts from Central Piedmont Community College from 2012 to 2014.

Graduated from the inaugural class of the Aspire Program at Datavant.