Saphal Adhikari
@saphaladhikari
Experienced Technical Support Specialist and Virtual Assistant.
What I'm looking for
I am an experienced Technical Support Specialist and Virtual Assistant with a strong background in CRM systems, ticketing software, and customer issue resolution. My expertise lies in integrating technical solutions into websites, managing technical inquiries, and delivering exceptional customer service. I have successfully completed numerous projects on Upwork, maintaining a 5-star profile rating and consistently achieving high client satisfaction.
Throughout my career, I have demonstrated my ability to manage technical issues effectively, prepare detailed technical documents, and conduct thorough data analysis. My recent role as a Technical Support Specialist at GrowthZilla INC allowed me to resolve 95% of support tickets efficiently while leading a team and training new members. I am passionate about leveraging my technical support, virtual assistance, and CRM knowledge in a remote or freelance role that challenges me and allows for continuous growth.
Experience
Work history, roles, and key accomplishments
Freelance Researcher and Technical Support Specialist
Upwork
Mar 2020 - Present (5 years 3 months)
Provided technical support and conducted market research for various clients on Upwork, achieving high ratings and client satisfaction. Managed technical inquiries and prepared technical documents for B2B websites.
Technical Support Specialist
GrowthZilla INC
Sep 2023 - Mar 2024 (6 months)
Delivered technical support through various channels, resolving a high percentage of tickets. Promoted to Technical Support Lead, guiding the team and integrating solutions into client websites.
Education
Degrees, certifications, and relevant coursework
Saphal hasn't added their education
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