Saphal Adhikari

I am an experienced Technical Support Specialist and Virtual Assistant with a strong background in CRM systems, ticketing software, and customer issue resolution. My expertise lies in integrating technical solutions into websites, managing technical inquiries, and delivering exceptional customer service. I have successfully completed numerous projects on Upwork, maintaining a 5-star profile rating and consistently achieving high client satisfaction.

Throughout my career, I have demonstrated my ability to manage technical issues effectively, prepare detailed technical documents, and conduct thorough data analysis. My recent role as a Technical Support Specialist at GrowthZilla INC allowed me to resolve 95% of support tickets efficiently while leading a team and training new members. I am passionate about leveraging my technical support, virtual assistance, and CRM knowledge in a remote or freelance role that challenges me and allows for continuous growth.