Malllika User

At Technical Helpdesk Solutions, I supported tech company clients across email, live chat, and ticketing systems, helping users with onboarding, account configuration, troubleshooting, and system updates.

I maintained a 95%+ first-contact resolution rate by investigating software glitches, documenting user-reported bugs, and collaborating with technical teams. I also created user guides and FAQ documentation that improved self-service and reduced repeat inquiries.

Previously, I managed front-desk and administrative support in an academic school, coordinating communications among parents, students, staff, and management while maintaining digital records and databases. I bring IT knowledge, clear communication, and a practical approach to resolving customer issues.