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Ankit Raj Roy

@ankitrajroy

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Customer-focused support specialist delivering clear solutions and high customer satisfaction.

Nepal

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What I'm looking for

I seek a customer-facing support role where I can resolve issues, improve retention, collaborate cross-functionally, and grow my support skills.

I am a customer-focused Customer Support Specialist with proven experience in troubleshooting, issue resolution, and acting as the first point of contact for users. I consistently deliver clear, friendly support and maintain high customer satisfaction in fast-paced environments.

I am skilled at managing customer inquiries, handling escalations, and collaborating with cross-functional teams to improve support processes. I have hands-on familiarity with tools such as Intercom, Slack, Linear, and Whop, and I work effectively across flexible shifts including nights and weekends.

I bring strong written and verbal communication, time management, and multitasking abilities, combined with a commitment to retention and continuous improvement of customer assistance workflows.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Pepsicola

Served as first point of contact for users, managing inquiries and Intercom tickets to resolve issues and maintain high customer satisfaction in a fast-paced environment.