Narayan Dhungana
@narayandhungana
I am an experienced IT professional specializing in software QA and customer support.
NepalWhat I'm looking for
I am a detail-oriented IT professional with over nine years of experience across software engineering, IT support, software marketing, and customer support.
In my current role I handle QA-focused customer support tasks including bug analysis, test execution, UAT coordination, and production release validation. My efforts contributed to a 20% reduction in post-release defects through improved test coverage and root-cause analysis.
I hold a BSc in Computer Science and an MBA, combining technical depth with business insight. My toolkit includes manual and functional testing, Jira, Postman, SQL, basic Python scripting, Django, Spring, Hadoop, Spark and AI prototyping.
I thrive on collaborating with development, DevOps and product teams to ensure smooth deployments and better user experiences. I seek opportunities to apply disciplined testing, clear documentation and stakeholder communication to improve product quality and customer satisfaction.
Experience
Work history, roles, and key accomplishments
HECustomer Support Specialist
Hitachi Energy
Jan 2022 - Present (3 years 8 months)
Handle QA-focused tasks including bug analysis, test execution, UAT coordination, and production release validation; reduced post-release defects by 20% through improved test coverage and root-cause analysis.
Software Marketing Executive
Hitech Solution Pvt. Ltd.
Jan 2020 - Jan 2021 (1 year)
Led marketing for accounting, hotel management, and ERP systems and collected client feedback to refine software usability and feature priorities.
Junior IT Officer
Ecological Treks Pvt. Ltd.
Jan 2013 - Jan 2017 (4 years)
Supported website maintenance and collaborated with the digital marketing team on updates and troubleshooting to ensure uptime and content accuracy.
Digital Marketing Officer
Sajhadeal.com
Jan 2019 - Present (6 years 8 months)
Promoted eCommerce platforms and coordinated feature testing to improve user experience and platform performance.
IT Officer
Nepal Mountaineering Association
Jan 2018 - Present (7 years 8 months)
Maintained internal IT systems and supported small-scale software testing and documentation efforts to improve operational reliability.
Education
Degrees, certifications, and relevant coursework
Purbanchal University
Master of Business Administration, Business Administration
Grade: GPA: 3.2
Completed Master of Business Administration from Purbanchal University in 2024 with a GPA of 3.2.
Herald College (University of Wolverhampton)
Bachelor of Science, Computer Science and Information Technology
Grade: First Class (71%)
Completed Bachelor of Science in Computer Science and Information Technology with First Class (71%) in 2020.
Morgan International College
Higher Secondary Certificate (+2), Science
Grade: First Division (69%)
Completed Higher Secondary (+2) Science with First Division (69%) in 2012.
Tech stack
Software and tools used professionally
Availability
Location
NepalAuthorized to work in
Job categories
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