Amit Pokharel

Provided end-to-end support for vendors and internal stakeholders in product data management, ensuring data accuracy, completeness, and compliance. Implemented process improvements and ensured data security compliance while collaborating with teams to meet product data needs.

Served as the first point of contact for incident management and ensured SLA compliance, troubleshooting technical issues and escalating as needed. Managed Active Directory and maintained network infrastructure, participating in process improvement, QA reviews, and documentation.

Provided client support via email, phone, and web, managing the OS Ticketing system and backups. Remotely troubleshoot networks, performed system upgrades, and managed users in Office365 & AD, also supporting peripheral device troubleshooting.

Delivered excellent customer service and managed inventory, including FIFO rotation, while collaborating with the team. Assisted with store operations and ensured safety compliance.

Accurately picked, packed, and managed online orders, ensuring product quality and efficient inventory management. Collaborated effectively with teams and delivered excellent customer service.

Managed daily operations and the team, ensuring customer satisfaction and operational compliance. Trained staff and managed inventory effectively.

Delivered news reports, hosted broadcasts, and created multimedia content, including translating foreign news articles. Assisted the IT department and managed internal networks.

Completed a Bachelor's degree with a focus on Information and Communication Technology. Gained knowledge in interactive media and various ICT subjects.

Obtained an Advanced Diploma specializing in Networking Security. Developed skills in securing network infrastructures and systems.

Acquired a Diploma in IT Networking, focusing on fundamental networking concepts and practices. Built a strong foundation in information technology networking.