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@amitpokharel
Dedicated IT professional with expertise in data analysis and support.
I am a dedicated IT professional with diverse experience in technical support, centralized data analysis, service desk operations, and IT infrastructure management. My strong proficiency in troubleshooting, incident management, and customer service has been honed through extensive hands-on experience with SaaS platforms, databases, networking, and cloud technologies. I pride myself on my excellent communication and problem-solving skills, coupled with a proactive approach to continuous improvement.
In my recent role as a Centralized Data Analyst at Woolworths Group, I provided end-to-end support for vendors and internal stakeholders, ensuring data accuracy and compliance while implementing process improvements. My previous experience as a Technical Infrastructure Management Engineer at Tech Mahindra involved managing incident responses and maintaining network infrastructure, which further solidified my technical expertise. I am passionate about leveraging my skills to contribute to innovative projects and drive organizational success.
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Work history, roles, and key accomplishments
Woolworths Group
Apr 2024 - Present (1 year 7 months)
Provided end-to-end support for vendors and internal stakeholders in product data management, ensuring data accuracy, completeness, and compliance. Implemented process improvements and ensured data security compliance while collaborating with teams to meet product data needs.
Tech Mahindra
Jul 2023 - Present (2 years 4 months)
Served as the first point of contact for incident management and ensured SLA compliance, troubleshooting technical issues and escalating as needed. Managed Active Directory and maintained network infrastructure, participating in process improvement, QA reviews, and documentation.
TechSkills Institute
May 2022 - Present (3 years 6 months)
Provided client support via email, phone, and web, managing the OS Ticketing system and backups. Remotely troubleshoot networks, performed system upgrades, and managed users in Office365 & AD, also supporting peripheral device troubleshooting.
Bunnings Greenacre
May 2022 - Present (3 years 6 months)
Delivered excellent customer service and managed inventory, including FIFO rotation, while collaborating with the team. Assisted with store operations and ensured safety compliance.
Woolworths Group
Oct 2021 - Present (4 years 1 month)
Accurately picked, packed, and managed online orders, ensuring product quality and efficient inventory management. Collaborated effectively with teams and delivered excellent customer service.
Domino's Mascot
Jun 2019 - Present (6 years 5 months)
Managed daily operations and the team, ensuring customer satisfaction and operational compliance. Trained staff and managed inventory effectively.
Himalaya Television / Radio Stations
Aug 2017 - Present (8 years 3 months)
Delivered news reports, hosted broadcasts, and created multimedia content, including translating foreign news articles. Assisted the IT department and managed internal networks.
Degrees, certifications, and relevant coursework
Bachelor of Interactive Media, ICT Majors
Completed a Bachelor's degree with a focus on Information and Communication Technology. Gained knowledge in interactive media and various ICT subjects.
Advanced Diploma of Networking Security, Networking Security
Obtained an Advanced Diploma specializing in Networking Security. Developed skills in securing network infrastructures and systems.
Diploma of IT Networking, IT Networking
Acquired a Diploma in IT Networking, focusing on fundamental networking concepts and practices. Built a strong foundation in information technology networking.
Software and tools used professionally
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