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Bipin KcBK
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Bipin Kc

@bipinkc

Customer Support Specialist handling digital inquiries, investigating issues, and guiding customers through clear follow-up.

Nepal
Message

What I'm looking for

I’m looking for a Customer Support Representative, Customer Service Associate, Chat Support, Email Support, or Customer Experience role. I’m open to remote, full-time, contract, or freelance opportunities depending on the role.

In my independent, project-based customer support work, I’ve handled digital inquiries and written correspondence, asking follow-up questions to understand customer concerns and identify practical next steps.

I’ve created clear, solution-focused responses and documented issues, decisions, and follow-up actions. In project-based business support, I’ve also supported customer communication, order-related coordination, and digital record keeping.

I use online research and AI-assisted tools to verify information and improve response quality. I’m comfortable working remotely and learning new tools, products, and support procedures.

Experience

Work history, roles, and key accomplishments

IE
Current

Customer Support & Digital Operations Specialist

Independent / Project-Based Experience

Jan 2023 - Present (3 years 9 months)

Provided customer-focused communication through digital platforms, email-style support, and online inquiries. Investigated issues, documented actions, and handled multiple conversations while maintaining professionalism and timely follow-up.

Education

Degrees, certifications, and relevant coursework

NN

Nepal Education Board (NEB)

Higher Secondary Education, Science

Completed Higher Secondary Education in Science, finishing Class 12.

Tech stack

Software and tools used professionally

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