Suman SunarSS
Looking for a job

Suman Sunar

@sumansunar

Skilled in resolving technical issues quickely and ensuring customer satisfaction.

Nepal

What I'm looking for

Technical Support Engineer, Software Support Technician, Customer Support Specialist, or Client Service Representative. I’m eager to apply my skills in troubleshooting, problem-solving, and client handling.

I am a Support Engineer with over a year of experience in providing technical assistance and maintaining strong client relationships. My career began with a focus on commerce, but my passion for technology and problem-solving led me into the field of technical support. At Synergy, I’ve successfully resolved complex software and hardware issues, contributed to process improvements, and helped clients navigate technical challenges with confidence.

I possess strong communication skills, thrive in collaborative environments, and have a proven ability to handle client concerns with professionalism. I’ve also completed a Django Bootcamp to strengthen my technical foundation and am actively working on personal projects like an online room rental platform.

I’m particularly interested in roles that allow me to combine technical support with client service, especially in remote or hybrid settings. My goal is to grow into roles that challenge me to solve real-world problems while delivering excellent customer experiences.

Experience

Work history, roles, and key accomplishments

Synergy logoSY
Current

Support Engineer

Mar 2024 - Present (1 year 2 months)

I am Support Engineer with strong technical troubleshooting skills and a deep understanding of software and hardware systems. Successfull resolved client issues, ensuring timely and effective solutions to enhance customer satisfaction. Adept at managing client relationships, maintaining documentation, and continuously learning new technologies to stay ahead, fast-paced technical environment.

Education

Degrees, certifications, and relevant coursework

Mahalaxmi polytechnic intutite logoMI

Mahalaxmi polytechnic intutite

Diploma in Information Technology, Information Technology

2020 - 2024

Grade: 3

Shree Mahaaxmi Ma Bi School logoSS

Shree Mahaaxmi Ma Bi School

+2, Business Management

2021 - 2023

Grade: 3.23

Tech stack

Software and tools used professionally

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