Open to opportunities

Aleep Shrestha

@aleepshrestha

Message

I resolve IT support issues, improve data operations, and deliver reliable customer service.

Nepal

Message

What I'm looking for

I'm looking for an IT Service Desk or IT Support role where I can resolve hardware, software, and network issues, provide high-quality customer support, learn quickly, and grow in network administration.

I've supported cloud-based platforms and high-volume e-commerce operations at CloudFactory, resolving technical, workflow, and access issues while maintaining data quality and meeting SLAs.

I'm seeking IT Service Desk or IT Support work where I can apply hardware, software, network, POS, and ticketing support experience while growing in network administration.

Experience

Work history, roles, and key accomplishments

Data Specialist

CloudFactory

Oct 2021 - Dec 2025 (4 years 2 months)

Resolved technical issues for cloud-based platforms, used ticketing tools to prioritize work, collaborated with cross-functional teams, performed quality checks on datasets, delivered customer support to e-commerce clients, handled hardware/software troubleshooting, led remote teams, and communicated with clients.

Cloud Platforms Ticketing Software ITIL Data Quality Customer Support hardware troubleshooting Cloud Based Software Troubleshooting Team Leadership Client Communication

Education

Degrees, certifications, and relevant coursework

Informatics College

Bachelor of Science (Honours) Computing, Information Technology

2015 - 2018

Pursued a Bachelor of Information Technology (BSc (Hons) Computing) with key modules in programming, database design, software engineering, and artificial intelligence.