Nawaraj Bishwakarma
@nawarajbishwakarma
Customer support specialist focused on empathetic technical support and process improvement.
NepalWhat I'm looking for
I am a dedicated, tech-savvy customer support professional with hands-on experience delivering responsive chat, email, and cloud-telephony support. I prioritize empathetic communication, technical troubleshooting, and maintaining high customer satisfaction.
At Codavatar I resolved technical and billing issues while preserving a 95%+ customer satisfaction rate, contributed to process documentation, and helped streamline workflows to reduce repetitive problems. I collaborate effectively with cross-functional teams and manage CRM operations, campaign monitoring, and customer feedback reporting.
I value working in a close, collaborative team where I can take ownership, continue learning, and grow alongside the company’s long-term vision. I bring patience, attention to detail, and a commitment to exceptional customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Codavatar
Mar 2024 - Dec 2024 (9 months)
Delivered responsive multi-channel customer support (chat, email, cloud telephony), resolved technical and billing issues, and maintained 95%+ customer satisfaction while improving workflows and CRM processes.
Education
Degrees, certifications, and relevant coursework
Council for Technical Education and Vocational Training
Diploma, Computer Science and Engineering
Completed a Diploma in Computer Science and Engineering through CTEVT focused on practical technical and engineering coursework.
Availability
Location
NepalAuthorized to work in
Job categories
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