Nirmal Thapa

I’m a detail-oriented E-commerce Support Specialist with an exceptional academic foundation in Business Management and structured data systems. I’m certified for professional English fluency (PTE Core overall 61), with a focus on high-accuracy written communication and clear multi-channel problem solving.

I’m deeply familiar with the backend mechanics of Shopify store dashboards, including catalog management, product listing generation, variant configuration, inventory monitoring, and order fulfillment tracking. I also handle text-based support through live chat triage, email support management, customer complaint resolution, and ticket status updates—always with disciplined time management and empathetic, active listening.

Through hands-on Shopify store operations simulations, I practiced end-to-end workflows like sandbox dashboard management, tag allocation, and collection formatting, plus professional mock ticket macros for tracking errors, refund requests, and exchange disputes. I also built structured relational spreadsheet systems in Microsoft Excel to validate and clean data with 100% data entry accuracy, and I’m eager to apply that same rigor to optimize operational workflows and enhance customer retention for growing digital brands.