SVSantiago Vengoechea
@santiagovengoechea
Dynamic Retention Specialist focused on enhancing student loyalty.
ColombiaWhat I'm looking for
I am a dedicated student currently pursuing an Associate's degree in Economics at Miami Dade College, with a strong commitment to enhancing student experiences. My role as a Retention Specialist has equipped me with the skills to foster student loyalty through personalized communication and effective teamwork. I thrive in environments where I can contribute to real-world solutions and support diverse student populations.
Throughout my tenure at Miami Dade College, I have successfully participated in various campus events, developed strategies to improve long-term student loyalty, and provided emotional support to students with disabilities. My experience as a Customer Service Representative at Quantica BPO further honed my communication skills and ability to resolve issues efficiently, ensuring positive interactions with customers.
With a strong foundation in Microsoft Office Suite, particularly Excel for data analysis, I am adept at generating reports and presentations that drive informed decision-making. I am eager to leverage my skills and experiences to contribute to a dynamic team focused on student success and community engagement.
Experience
Work history, roles, and key accomplishments
Retention Specialist
Miami Dade College
May 2023 - Present (2 years 2 months)
Participated in multiple campus events, provided assistance to disabled students, and developed effective teamwork. Resolved escalated issues from students promptly and created personalized communication plans for key accounts.
Customer Service Representative
Quantica BPO
Sep 2022 - Present (2 years 10 months)
Demonstrated exceptional customer service skills by maintaining patience in challenging situations. Answered customer inquiries, provided accurate information, and resolved complaints promptly and efficiently.
Education
Degrees, certifications, and relevant coursework
MCMiami Dade College
Associate of Arts, Economics
Activities and societies: Wolfson FC – Soccer club created for students at Miami Dade College at Wolfson Campus who wish to participate in activities and games of this sport. Since September 2023. Member of CSO Wolfson, assisting meetings as president of our club, discussing how to make the Wolfson Campus a better place for student success.
Pursued an Associate of Arts degree with a focus on Economics. Gained foundational knowledge in economic principles and their applications.
EAEnlightium Academy
High School Diploma, General Studies
Completed high school education, developing a strong academic foundation. Engaged in various subjects to prepare for higher education.
Lyndon B Johnson School
High School, General Studies
Attended Lyndon B Johnson School for a period of high school education. Focused on core academic subjects.
International Berckley School
High School, General Studies
Completed high school education at International Berckley School. Developed a comprehensive understanding across various disciplines.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Interested in hiring Santiago?
You can contact Santiago and 90k+ other talented remote workers on Himalayas.
Message SantiagoFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
