Looking for a job

Natalia Andrea Vargas Becerra

@nataliaandreavargasb

Message

I coordinate high-volume customer operations, case quality, and team workflows in bilingual remote environments.

Colombia

Message

What I'm looking for

I'm looking for a remote role where I can support customers and operations, manage accurate records and workflows, coordinate priorities, and contribute to efficient, high-quality service.

At Quantica Communications, I coordinate daily operations across three specialized teams, review 50+ cases weekly, and manage technical ticket reporting, quality audits, and time-sensitive deliverables. I maintain 93% on-time completion while preparing operational metrics and reports for leadership.

I've also supported bilingual customers across phone, email, and chat, managing cases through resolution and maintaining accurate records. I improve workflows, document processes, and provide feedback to help teams deliver accurate, compliant service.

Experience

Work history, roles, and key accomplishments

Supervisor, Specialty Organizations

Quantica Communications

Apr 2024 - May 2026 (2 years 1 month)

Coordinated daily operations across three specialized teams, managed review and quality audits of technical ticket reports, and validated over 50 cases weekly for accuracy and compliance. Prepared performance metrics and operational reports, provided feedback to a team of 60 agents, and implemented workflow improvements that increased process efficiency by 10%.

Operations Management Team Coordination Quality Assurance Data Validation Performance Metrics Process Improvement Slack Webex Microsoft Office Google Workspace

Bilingual Customer Experience Consultant

Quantica Communications

Jun 2022 - Apr 2024 (1 year 10 months)

Provided bilingual customer support via phone, email, and chat, managing cases from request through resolution and coordinating with internal departments. Maintained accurate records, reviewed communications for compliance, and escalated complex issues as needed.