Open to opportunities

Juan Esteban Garcia

@juanestebangarcia1

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Customer service and sales professional focused on learning and exceptional experiences.

Colombia

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What I'm looking for

I’m looking for a team that values continuous learning, customer-focused problem solving, and measurable results—where I can use my customer service, communication, and data-handling skills to support clients and grow.

I’m an enthusiastic, dedicated professional who learns fast and adapts to new challenges. I’m passionate about continuous learning, and I bring a proactive, results-driven mindset that helps me meet—and often exceed—expectations.

I’ve built a strong track record in customer service, managing and resolving customer inquiries while providing personalized assistance. In roles like Customer service Representative, I also educated customers on savings account options and policies, using active listening and clear communication to improve satisfaction and loyalty.

I’ve supported operational needs in a medical setting as a Clerical member at Ecare Medical Group, where I verified patient insurance, collected deductibles, scheduled appointments, and maintained accurate electronic health records through precise medical data entry.

I also combine communication with education through my Teaching Assistant/Tutor experience, helping students grasp complex biological concepts and developing educational materials and study sessions in an engaging environment.

Experience

Work history, roles, and key accomplishments

Clerical Member

Ecare Medical Group

Nov 2025 - May 2026 (6 months)

Verified patient insurance and collected deductibles to ensure accurate upfront payments. Scheduled appointments, communicated lab results, and maintained precise electronic health records through efficient medical data entry.

Appointment Scheduling Medical Data Entry Electronic Health Records (EHR)Lab Results Communication Administrative Support

Teaching Assistant/Tutor

Overcome the Barrier

Dec 2024 - May 2026 (1 year 5 months)

Helped students master complex biological concepts through engaging lessons and interactive study sessions. Developed educational materials and supported a positive learning environment to improve student understanding.

Teaching Public Speaking Active Listening Student Support Lesson planning

Customer Service Representative

TaskUs

Dec 2022 - Mar 2023 (3 months)

Managed and resolved customer inquiries while providing personalized assistance. Educated customers on savings account options and policies to support informed decisions.

Customer Service Active Listening Problem Solving Communication Conflict Resolution

Sales Representative

Accedo

Jul 2022 - Sep 2022 (2 months)

Conducted cold calls to identify and engage potential customers. Applied persuasive communication strategies to drive sales conversations.

Cold Calling Prospecting Sales Outreach Persuasion Customer Engagement Active Listening Problem Solving Communication

Customer Service Representative

Sitel

Feb 2018 - Aug 2018 (6 months)

Managed and resolved customer inquiries while providing personalized assistance. Educated customers on savings account options and policies to ensure clarity and satisfaction.

Customer Service Personal assistance Active Listening Problem Solving Communication Conflict Resolution