At Optum (UnitedHealth Group), Aetna, and United Airlines, I coordinated customer operations and administrative support in English and Spanish. I handled client requests, documented case notes, and maintained databases and digital platforms.
I supported international clients remotely, including resolving travel-booking issues. I also drafted customer updates and worked with cross-functional teams on response times and service quality.
At G&D Consulting Group, I identified prospective business clients and followed up on leads. I used HubSpot to organize contact records, track interactions, and manage next steps; at POWER Magazine, I conducted outbound calls and tracked prospect follow-ups.
