Open to opportunities

Santiago Carrion

@santiagocarrion

Message

Dedicated customer service representative with strong sales expertise.

Guatemala

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

With a strong background in customer service, sales, and health-related products, I believe I can bring valuable skills and experience to your team. In my previous roles, I have developed in-depth knowledge of health supplements and energy services, allowing me to assist customers with tailored solutions that meet their specific needs.

My customer service expertise is reflected in consistently achieving performance ratings in the 90th percentile, and I am adept at handling a wide variety of inquiries and complaints with professionalism and patience. Additionally, my sales experience has allowed me to successfully upsell services, such as insurance coverage and text alerts, contributing to both customer satisfaction and revenue growth.

I thrive in fast-paced environments, and my excellent communication skills, both written and verbal, have enabled me to effectively resolve issues and drive customer loyalty. I am excited about the opportunity to bring my skills to the table and contribute to your team's success.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Mary Ruth's Organics LLC

Oct 2024 - Mar 2025 (5 months)

Handled calls, messages, and emails, educating customers on a wide range of health supplement products, including dosages, benefits, and usage. Maintained high customer satisfaction, consistently achieving performance metrics in the 90th percentile. Utilized previous experience to provide exceptional support in both individual and team settings.

Customer Service Product Knowledge Customer Satisfaction Communication Email Support Problem Solving

Live Chat Agent

Teleperformance

Apr 2023 - May 2024 (1 year 1 month)

Managed live chat interactions for over 5 Texas electrical providers, consistently achieving excellent sales results for monthly plans and additional services. Delivered exceptional customer service, reflected in high survey scores and strong relationships with repeat customers. Resolved customer complaints by identifying problems, suggesting solutions, and implementing corrective actions.

Live Chat Support Customer Service Sales Customer Relationship Management Communication

Warehouse Associate

Mattress Firm

Oct 2022 - Apr 2023 (6 months)

Operated forklift and picker to move, locate, relocate, stack, and count mattresses within the warehouse, ensuring safe and efficient equipment operation. Maintained accurate inventory records, loaded and unloaded trucks, and organized warehouse space.

Inventory Management Warehouse Organization