Mariana Garcia

I’m a dedicated, detail-oriented customer support professional with experience in remote customer support and live chat assistance. I’m currently pursuing a Bachelor’s Degree in Organizational Psychology, and I bring strong conflict resolution and multitasking skills to fast-paced environments.

At Alorica, I provide real-time assistance to delivery partners regarding payments, orders, and account issues. I communicate effectively and empathetically, manage multiple chat interactions simultaneously with accuracy, and consistently meet performance targets in response time, resolution rate, and quality assurance.

Previously at Teleperformance, I supported clients with inquiries about accounts, payments, and credit services. I followed strict confidentiality and compliance protocols, maintained emotional control under pressure, and helped improve customer satisfaction scores through personalized support.

I’m ready to contribute to a global support team by combining clear communication, active listening, and problem solving with tools like Slack, Outlook, and Salesforce CRM.