Vero Nika
@veronika
I resolve bilingual customer issues across high-volume phone and email support.
MexicoWhat I'm looking for
I've supported customers at Porch Group, Alorica, and TTEC through high-volume phone, email, and chat interactions in English and Spanish. At Porch Group, I resolve inquiries, complaints, and technical issues while supporting sales conversations and maintaining 95%+ QA scores.
I bring more than eight years of customer service experience across remote and on-site environments, with strengths in active listening, empathy, troubleshooting, and clear communication. Earlier roles in accounting support and counter sales strengthened my organization, professional correspondence, and product-pitching skills.
Experience
Work history, roles, and key accomplishments
Handled inbound and outbound customer interactions via phone and email, resolving inquiries, complaints, and technical issues. Supported sales initiatives and maintained 95%+ QA scores.
Assisted customers with account and service inquiries in English and Spanish. Achieved high customer satisfaction through empathy, active listening, and professionalism.
Provided bilingual support via phone, email, and chat for billing, service, and technical issues. Documented customer interactions accurately in CRM systems.
Accounting Assistant
Herpein Servicios Profesionales de la Baja
Nov 2015 - Jul 2016 (8 months)
Managed professional correspondence, financial records, and organized accounting documents. Coordinated meetings and handled incoming calls professionally.
Counter Sales Associate
Kasa Agraz
Nov 2014 - Dec 2015 (1 year 1 month)
Recommended baking products and promoted in-store courses to clients. Processed sales transactions and addressed customer inquiries efficiently.
Education
Degrees, certifications, and relevant coursework
Mt. Eden High School
High School Diploma, General Studies
2006 - 2008
Attended Mt. Eden High School in Hayward, California, from 2006 to 2008.
Secundaria Mixta #32 Miguel Hidalgo
Middle School Diploma, General Studies
2002 - 2005
Attended Secundaria Mixta #32 Miguel Hidalgo in Tlaquepaque, Jalisco, from 2002 to 2005.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
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