Lily User
@lilyremote
Dedicated customer service professional with 11 years of experience.
What I'm looking for
I am a dedicated and customer-focused professional with over 11 years of experience in customer service, hospitality, and sales. My career has been defined by my ability to handle high-volume environments while maintaining a friendly demeanor and delivering top-tier service. I am bilingual in Spanish and English, which enhances my communication skills and allows me to connect with a diverse clientele. I pride myself on my strong organizational skills and my proven ability to resolve customer inquiries efficiently, ultimately enhancing customer satisfaction.
In my most recent role as a Customer Service Representative at Saks Fifth Avenue, I provided high-end customer service through various channels, including phone, email, and chat. I processed returns, exchanges, and refunds while adhering to company policies, which helped maintain customer trust. My commitment to punctuality and dependability reflects my strong work ethic, and I continuously strive to contribute positively to my work environment. I am now seeking a growth-oriented position where I can leverage my expertise to contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Service Support Group
Jun 2021 - Feb 2023 (1 year 8 months)
Provided high-end customer service through phone, email, and chat support while managing customer expectations empathetically. Processed returns, exchanges, and refunds, utilizing CRM and POS systems for efficient transaction processing. Participated in product knowledge training to stay updated on trends, ensuring a positive work environment and customer satisfaction.
Customer Service Representative
Service Support Group
Jun 2021 - Feb 2023 (1 year 8 months)
Provided high-end customer service through phone, email, and chat support while managing customer expectations empathetically. Processed returns, exchanges, and refunds while adhering to company policies. Utilized CRM and POS systems for efficient transaction processing and participated in product knowledge training.
Telemarketer / Sales Agent
RSP
Aug 2020 - Jun 2021 (10 months)
Identified and qualified potential leads, providing product knowledge and addressing inquiries to convert leads into sales. Built strong customer relationships to encourage repeat business and exceeded sales targets through effective communication.
Telemarketer / Sales Agent
RSP
Aug 2020 - Jun 2021 (10 months)
Identified and qualified potential leads, providing product knowledge and addressing inquiries to convert leads into sales. Built strong customer relationships and exceeded sales targets through persuasive communication.
Hostess
The Cheesecake Factory
Jun 2014 - Oct 2019 (5 years 4 months)
Greeted guests and managed seating arrangements to optimize dining flow. Provided menus, informed guests of promotions, and coordinated reservations while ensuring high-quality service throughout their dining experience.
Hostess
The Cheesecake Factory
Jun 2014 - Jun 2019 (5 years)
Greeted guests and managed seating arrangements to optimize dining flow. Provided menus, coordinated reservations, and ensured high-quality service throughout the dining experience.
Cashier / Baker
The Cheesecake Factory
Jul 2014 - Jan 2019 (4 years 6 months)
Delivered friendly and efficient customer service while processing transactions accurately. Managed cash handling and assisted in bakery operations, ensuring high standards of service and product presentation.
Cashier / Baker
The Cheesecake Factory
Jul 2014 - Jan 2019 (4 years 6 months)
Delivered friendly and efficient customer service while processing transactions accurately. Assisted in bakery operations and maintained high service standards during peak hours.
Education
Degrees, certifications, and relevant coursework
Lily hasn't added their education
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Tech stack
Software and tools used professionally
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