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Lily User

@lilyremote

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Dedicated customer service professional with 11 years of experience.

Mexico

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What I'm looking for

I am looking for a role that offers growth opportunities and values customer satisfaction.

I am a dedicated and customer-focused professional with over 11 years of experience in customer service, hospitality, and sales. My career has been defined by my ability to handle high-volume environments while maintaining a friendly demeanor and delivering top-tier service. I am bilingual in Spanish and English, which enhances my communication skills and allows me to connect with a diverse clientele. I pride myself on my strong organizational skills and my proven ability to resolve customer inquiries efficiently, ultimately enhancing customer satisfaction.

In my most recent role as a Customer Service Representative at Saks Fifth Avenue, I provided high-end customer service through various channels, including phone, email, and chat. I processed returns, exchanges, and refunds while adhering to company policies, which helped maintain customer trust. My commitment to punctuality and dependability reflects my strong work ethic, and I continuously strive to contribute positively to my work environment. I am now seeking a growth-oriented position where I can leverage my expertise to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Service Support Group

Jun 2021 - Feb 2023 (1 year 8 months)

Provided high-end customer service through phone, email, and chat support while managing customer expectations empathetically. Processed returns, exchanges, and refunds, utilizing CRM and POS systems for efficient transaction processing. Participated in product knowledge training to stay updated on trends, ensuring a positive work environment and customer satisfaction.

Customer Service CRM Software Communication Skills Problem Solving Detail Oriented Time Management Team Collaboration

Customer Service Representative

Service Support Group

Jun 2021 - Feb 2023 (1 year 8 months)

Provided high-end customer service through phone, email, and chat support while managing customer expectations empathetically. Processed returns, exchanges, and refunds while adhering to company policies. Utilized CRM and POS systems for efficient transaction processing and participated in product knowledge training.

Customer Service CRM Software Conflict Resolution Communication Skills Detail Oriented Problem Solving Team Collaboration Time Management

Telemarketer / Sales Agent

RSP

Aug 2020 - Jun 2021 (10 months)

Identified and qualified potential leads, providing product knowledge and addressing inquiries to convert leads into sales. Built strong customer relationships to encourage repeat business and exceeded sales targets through effective communication.

Sales Lead Generation Customer Relationship Management Communication Skills Persuasion Teamwork Problem Solving

Telemarketer / Sales Agent

RSP

Aug 2020 - Jun 2021 (10 months)

Identified and qualified potential leads, providing product knowledge and addressing inquiries to convert leads into sales. Built strong customer relationships and exceeded sales targets through persuasive communication.

Sales Lead Generation Customer Relationship Management Communication Skills Product Knowledge Team Collaboration Customer Engagement

Hostess

The Cheesecake Factory

Jun 2014 - Oct 2019 (5 years 4 months)

Greeted guests and managed seating arrangements to optimize dining flow. Provided menus, informed guests of promotions, and coordinated reservations while ensuring high-quality service throughout their dining experience.

Customer Service Communication Skills Time Management Guest Service Problem Solving Team Coordination Multitasking

Hostess

The Cheesecake Factory

Jun 2014 - Jun 2019 (5 years)

Greeted guests and managed seating arrangements to optimize dining flow. Provided menus, coordinated reservations, and ensured high-quality service throughout the dining experience.

Guest Service Customer Service Communication Skills Time Management Problem Solving Team Coordination Multitasking

Cashier / Baker

The Cheesecake Factory

Jul 2014 - Jan 2019 (4 years 6 months)

Delivered friendly and efficient customer service while processing transactions accurately. Managed cash handling and assisted in bakery operations, ensuring high standards of service and product presentation.

Customer Service Teamwork Time Management

Cashier / Baker

The Cheesecake Factory

Jul 2014 - Jan 2019 (4 years 6 months)

Delivered friendly and efficient customer service while processing transactions accurately. Assisted in bakery operations and maintained high service standards during peak hours.

Customer Service Bakery Operations Communication Skills Time Management Teamwork Multitasking