Lily UserLU
Open to opportunities

Lily User

@lilyremote

Dedicated customer service professional with 11 years of experience.

Mexico

What I'm looking for

I am looking for a role that offers growth opportunities and values customer satisfaction.

I am a dedicated and customer-focused professional with over 11 years of experience in customer service, hospitality, and sales. My career has been defined by my ability to handle high-volume environments while maintaining a friendly demeanor and delivering top-tier service. I am bilingual in Spanish and English, which enhances my communication skills and allows me to connect with a diverse clientele. I pride myself on my strong organizational skills and my proven ability to resolve customer inquiries efficiently, ultimately enhancing customer satisfaction.

In my most recent role as a Customer Service Representative at Saks Fifth Avenue, I provided high-end customer service through various channels, including phone, email, and chat. I processed returns, exchanges, and refunds while adhering to company policies, which helped maintain customer trust. My commitment to punctuality and dependability reflects my strong work ethic, and I continuously strive to contribute positively to my work environment. I am now seeking a growth-oriented position where I can leverage my expertise to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

SG

Customer Service Representative

Service Support Group

Jun 2021 - Feb 2023 (1 year 8 months)

Provided high-end customer service through phone, email, and chat support while managing customer expectations empathetically. Processed returns, exchanges, and refunds, utilizing CRM and POS systems for efficient transaction processing. Participated in product knowledge training to stay updated on trends, ensuring a positive work environment and customer satisfaction.

SG

Customer Service Representative

Service Support Group

Jun 2021 - Feb 2023 (1 year 8 months)

Provided high-end customer service through phone, email, and chat support while managing customer expectations empathetically. Processed returns, exchanges, and refunds while adhering to company policies. Utilized CRM and POS systems for efficient transaction processing and participated in product knowledge training.

TF

Cashier / Baker

The Cheesecake Factory

Jul 2014 - Jan 2019 (4 years 6 months)

Delivered friendly and efficient customer service while processing transactions accurately. Managed cash handling and assisted in bakery operations, ensuring high standards of service and product presentation.

Education

Degrees, certifications, and relevant coursework

Lily hasn't added their education

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Tech stack

Software and tools used professionally

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Lily User - Customer Service Representative - Service Support Group | Himalayas