Gabriela Hernandez
@gabrielahernandez
Customer-focused professional skilled in relationship management and problem solving.
What I'm looking for
I am a customer-focused professional with a strong background in relationship management, problem solving, and strategic communication. My passion lies in ensuring customer satisfaction and retention by delivering value-driven solutions. I excel in analyzing customer needs, optimizing processes, and fostering long-term partnerships to drive business growth.
Currently, I work as a Carrier Sales Coordinator at Uber Freight, where I serve as an intermediary between customers and carriers. My role involves negotiating competitive rates to maximize profitability while establishing and nurturing relationships. I effectively manage relationships to ensure high service levels and profitability, resolving disputes and handling escalations to maintain satisfaction on both sides.
Previously, I worked as an Ethics Representative at Herbalife Nutrition, where I ensured compliance with ethical standards and corporate guidelines. I provided coaching to distributors, reviewed marketing materials, and investigated claims to uphold the company's Code of Ethics. My experience as a Customer Service Representative at Teleperformance further honed my skills in addressing inquiries and resolving issues, ensuring customers received accurate information about products and services.
Experience
Work history, roles, and key accomplishments
Carrier Sales Coordinator
Uber Freight
May 2022 - Present (3 years 1 month)
As a Carrier Sales Coordinator, I act as an intermediary between customers and carriers, negotiating competitive rates to maximize profitability. I manage relationships to ensure high service levels and resolve disputes to maintain satisfaction.
Ethics Representative - Bilingual Spanish
Herbalife Nutrition
Mar 2019 - Apr 2022 (3 years 1 month)
I ensured compliance with ethical standards and corporate guidelines, handled disputes, and provided coaching to distributors. I reviewed marketing materials and conducted training on the company's Code of Ethics.
Customer Service Representative
Teleperformance
Jan 2018 - Feb 2019 (1 year 1 month)
I assisted customers by addressing inquiries and resolving issues related to Comcast products and services, ensuring accurate information was provided to enhance customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Gabriela hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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