GH
Open to opportunities

Gabriela Hernandez

@gabrielahernandez

Customer-focused professional skilled in relationship management and problem solving.

Mexico

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a customer-focused professional with a strong background in relationship management, problem solving, and strategic communication. My passion lies in ensuring customer satisfaction and retention by delivering value-driven solutions. I excel in analyzing customer needs, optimizing processes, and fostering long-term partnerships to drive business growth.

Currently, I work as a Carrier Sales Coordinator at Uber Freight, where I serve as an intermediary between customers and carriers. My role involves negotiating competitive rates to maximize profitability while establishing and nurturing relationships. I effectively manage relationships to ensure high service levels and profitability, resolving disputes and handling escalations to maintain satisfaction on both sides.

Previously, I worked as an Ethics Representative at Herbalife Nutrition, where I ensured compliance with ethical standards and corporate guidelines. I provided coaching to distributors, reviewed marketing materials, and investigated claims to uphold the company's Code of Ethics. My experience as a Customer Service Representative at Teleperformance further honed my skills in addressing inquiries and resolving issues, ensuring customers received accurate information about products and services.

Experience

Work history, roles, and key accomplishments

TE

Customer Service Representative

Teleperformance

Jan 2018 - Feb 2019 (1 year 1 month)

I assisted customers by addressing inquiries and resolving issues related to Comcast products and services, ensuring accurate information was provided to enhance customer satisfaction.

Education

Degrees, certifications, and relevant coursework

Gabriela hasn't added their education

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Tech stack

Software and tools used professionally

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Gabriela Hernandez - Carrier Sales Coordinator - Uber Freight | Himalayas