Gabriela Hernandez

I am a customer-focused professional with a strong background in relationship management, problem solving, and strategic communication. My passion lies in ensuring customer satisfaction and retention by delivering value-driven solutions. I excel in analyzing customer needs, optimizing processes, and fostering long-term partnerships to drive business growth.

Currently, I work as a Carrier Sales Coordinator at Uber Freight, where I serve as an intermediary between customers and carriers. My role involves negotiating competitive rates to maximize profitability while establishing and nurturing relationships. I effectively manage relationships to ensure high service levels and profitability, resolving disputes and handling escalations to maintain satisfaction on both sides.

Previously, I worked as an Ethics Representative at Herbalife Nutrition, where I ensured compliance with ethical standards and corporate guidelines. I provided coaching to distributors, reviewed marketing materials, and investigated claims to uphold the company's Code of Ethics. My experience as a Customer Service Representative at Teleperformance further honed my skills in addressing inquiries and resolving issues, ensuring customers received accurate information about products and services.