Open to opportunities

Sahory Jazmín Araujo Roldán

@sahoryjazmnaraujorol

Message

Bilingual customer service and sales professional delivering high-performance results in fast-paced environments.

Mexico

Message

What I'm looking for

I seek remote roles with U.S.-based communication companies where I can apply bilingual customer service and sales skills, drive measurable results, and grow professionally.

I am a bilingual (English/Spanish) customer service and sales professional with hands-on experience in call centers, client support, and account resolution. I consistently delivered top-quartile performance—managing 80 daily interactions, maintaining a 95% customer satisfaction score, resolving billing, account and technical issues, and achieving outstanding sales results.

I leverage CRM tools and collaboration platforms to track cases, escalate tickets, and improve response times while maintaining quality audit standards. I seek remote opportunities with U.S.-based communication companies where I can apply strong persuasion, negotiation, and bilingual communication skills to drive customer success and sales growth.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Alorica

Jan 2024 - Jan 2025 (1 year)

Managed 80 daily customer interactions and maintained a 95% customer satisfaction score, resolving billing, account, and technical issues across multiple channels and escalating tickets via CRM.

Customer Service CRM Multichannel Support Technical Support Spanish English Quality Assurance

Sales & Customer Service Assistant

Gestoría Inmobiliaria Integral

Jan 2023 - Present (3 years)

Developed customer service and communication skills while achieving high sales performance for online real estate management, supporting clients and exceeding sales expectations.