Open to opportunities

Ruben Rojas

@rubenrojas

Message

Bilingual customer service professional with 7+ years of experience.

Mexico

Message

What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service professional with over 7 years of experience in various roles, including banking, retail, and sales. My bilingual skills in English and Spanish enable me to connect with a diverse clientele, ensuring that each customer receives the highest quality of service. I excel in troubleshooting complex issues, from banking discrepancies to customer complaints, always aiming to provide tailored solutions that meet individual needs.

Throughout my career, I have consistently demonstrated strong leadership and collaboration skills, focusing on improving service delivery and customer satisfaction. In my previous roles, I have successfully supervised teams, streamlined workflows, and implemented strategies that enhance overall service quality. My commitment to customer satisfaction has resulted in building lasting relationships and repeat business, which I consider a testament to my work ethic and dedication.

Experience

Work history, roles, and key accomplishments

Shift Supervisor

Magnus Marketing

Apr 2019 - Present (6 years 3 months)

Supervised daily operations to ensure efficient service delivery and exceptional customer experience in a high-volume cafe environment. Addressed and resolved customer complaints and concerns promptly, utilizing strong problem-solving skills to maintain customer satisfaction and loyalty.

Customer Service Problem Solving Workflow Optimization Loss Prevention Team Collaboration

Customer Service Representative

Telvista

Apr 2017 - Present (8 years 3 months)

Delivered exceptional customer service by assisting clients with account inquiries, transactions, and resolving issues efficiently and professionally. Troubleshot and resolved a wide range of banking issues, including transaction discrepancies, unauthorized charges, and account access problems, ensuring customer satisfaction and retention.

Customer Service Problem Solving Customer Satisfaction Data Analysis

Education

Degrees, certifications, and relevant coursework

High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge and skills. Developed strong communication and problem-solving abilities applicable to various professional settings.