Marco González
@marcogonzlez
Bilingual customer-service professional proficient in English and Spanish.
What I'm looking for
I am a bilingual customer-service professional with strong communication skills, empathy, and a results-oriented approach. I bring conversational and written English at B2 level alongside native Spanish, and I communicate clearly under pressure.
I have proven strengths in active listening, conflict resolution, stress management, and quick learning of systems and procedures. I am disciplined and perseverant, and I apply critical thinking and decision-making to resolve customer issues effectively.
I seek to join a call center team where I can develop professional experience and contribute to organizational success through excellent service and collaboration. I am committed to continuous improvement and to applying my interpersonal skills to drive positive outcomes.
Outside work, I pursue personal development through sports and maintain a positive attitude and strong work ethic that translate into dependable performance in customer-facing roles.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Self
Bilingual customer service professional with strong communication, active listening, and conflict-resolution skills; consistently calm under pressure and quick to learn systems and procedures.
Education
Degrees, certifications, and relevant coursework
Preparatoria 7 Oriente
High School Diploma, High School
2022 - 2024
Activities and societies: Bilingual studies (English B2), sports (boxing), customer service interests
Completed high school (Preparatoria) with a diploma focusing on general secondary education and bilingual skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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