Fernanda Chavarria
@fernandachavarria
Dedicated customer service specialist focused on enhancing client experiences.
What I'm looking for
With years of experience in customer service and support, I have honed my skills in providing exceptional service and creative solutions to enhance customer loyalty. My tenure at Medtrainer in Querétaro allowed me to develop a keen understanding of the importance of trust in customer relationships. I believe that the key to success in my role is creating a safe environment where customers feel valued and heard.
Throughout my career, I have worked in various capacities, including as a Verification Specialist at Veros Credit, where I managed high call volumes and ensured accurate verification of employment and insurance. My experience as a Sales Specialist at Apple Inc. further strengthened my ability to detect customer needs and provide personalized attention, ensuring a memorable experience for every client.
Experience
Work history, roles, and key accomplishments
Verification Specialist
Veros Credit
Nov 2021 - Present (3 years 8 months)
Performed data entry tasks and handled a high volume of calls, averaging 90-100 calls per day. Verified employment and insurance information for clients.
Hostess
The Fives Hotels
Oct 2020 - Present (4 years 9 months)
Assisted in arranging reservations and welcomed guests, guiding them to their tables. Handled customer complaints and provided an inviting environment.
Sales Specialist
Apple Inc.
Oct 2016 - Present (8 years 9 months)
Welcomed customers and detected their needs through personalized attention. Scheduled appointments and provided personalized classes on device usage.
Barista/Shift Manager
Café Parabien
Jan 2010 - Present (15 years 6 months)
Supervised work stations and monitored food and beverage quality. Trained co-workers and managed end-of-shift money handling.
Credentialing Specialist
Medtrainer
Reviewed and authenticated credentials, qualifications, licenses, certifications, and other relevant documents submitted by individuals or organizations. Conducted background screenings and managed databases.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnológica de México
Industrial Design, Industrial Design
Studied Industrial Design at Universidad Tecnológica de México from 2010 to 2014. Gained knowledge in design principles and their application.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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