Fernanda ChavarriaFC
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Fernanda Chavarria

@fernandachavarria

Dedicated customer service specialist focused on enhancing client experiences.

Mexico
Message

What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for professional growth.

With years of experience in customer service and support, I have honed my skills in providing exceptional service and creative solutions to enhance customer loyalty. My tenure at Medtrainer in Querétaro allowed me to develop a keen understanding of the importance of trust in customer relationships. I believe that the key to success in my role is creating a safe environment where customers feel valued and heard.

Throughout my career, I have worked in various capacities, including as a Verification Specialist at Veros Credit, where I managed high call volumes and ensured accurate verification of employment and insurance. My experience as a Sales Specialist at Apple Inc. further strengthened my ability to detect customer needs and provide personalized attention, ensuring a memorable experience for every client.

Experience

Work history, roles, and key accomplishments

VC

Verification Specialist

Veros Credit

Nov 2021 - Present (3 years 8 months)

Performed data entry tasks and handled a high volume of calls, averaging 90-100 calls per day. Verified employment and insurance information for clients.

TH

Hostess

The Fives Hotels

Oct 2020 - Present (4 years 9 months)

Assisted in arranging reservations and welcomed guests, guiding them to their tables. Handled customer complaints and provided an inviting environment.

AI

Sales Specialist

Apple Inc.

Oct 2016 - Present (8 years 9 months)

Welcomed customers and detected their needs through personalized attention. Scheduled appointments and provided personalized classes on device usage.

CP

Barista/Shift Manager

Café Parabien

Jan 2010 - Present (15 years 6 months)

Supervised work stations and monitored food and beverage quality. Trained co-workers and managed end-of-shift money handling.

ME

Credentialing Specialist

Medtrainer

Reviewed and authenticated credentials, qualifications, licenses, certifications, and other relevant documents submitted by individuals or organizations. Conducted background screenings and managed databases.

Education

Degrees, certifications, and relevant coursework

UM

Universidad Tecnológica de México

Industrial Design, Industrial Design

Studied Industrial Design at Universidad Tecnológica de México from 2010 to 2014. Gained knowledge in design principles and their application.

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