Grecia Galán
@greciagalan
Sales and customer service professional with strong leadership skills.
What I'm looking for
I am a dedicated sales and customer service professional with extensive experience in various roles, including TPV agent and HR recruiter. Currently, I work at Voicebridge, where I excel in scheduling appointments for solar panel installations and assisting clients in obtaining accessible health insurance. My ability to empathize with customers and provide tailored solutions has been key to my success in these roles.
Previously, I worked at BPO Centers, where I honed my skills in sales, customer care, and recruitment. I led interviews, managed customer inquiries, and utilized Excel to ensure accurate reporting during meetings. My strategic thinking and organizational skills have allowed me to meet and exceed personal and team targets consistently.
With a background in psychology and medicine, I bring a unique perspective to my work, understanding both the emotional and practical needs of clients. I am passionate about helping others and am eager to continue growing in a dynamic environment that values teamwork and innovation.
Experience
Work history, roles, and key accomplishments
TPV Agent
Voicebridge
Sep 2023 - Present (1 year 9 months)
Worked as a sales representative, scheduling appointments for solar panels and assisting individuals in obtaining accessible health insurance. Involved in recruitment for various roles.
Sales Agent, HR Recruiter, Customer Care Rep
BPO Centers
Nov 2021 - Aug 2023 (1 year 9 months)
Assisted customers with their requests, made sales, scheduled appointments, and led interviews for recruitment. Managed data using Excel for accurate reporting.
Translator
Inttraduk
Dec 2020 - Jan 2021 (1 month)
Received inbound calls to translate between English and Spanish, taking notes and ensuring accurate communication without interference.
Customer Service and Sales Rep
Teleperformance
Oct 2017 - Nov 2020 (3 years 1 month)
Managed a high volume of inbound and outbound calls, followed communication scripts, identified customer needs, and provided solutions to meet targets.
Education
Degrees, certifications, and relevant coursework
Universidad Popular Autónoma del Estado de Puebla
Bachelor of Psychology, Psychology
2017 - 2020
Managed a large amount of inbound and outbound calls while working in customer service and sales.
Universidad de las Américas Puebla
Doctor of Medicine, Medicine
2011 - 2015
Attended Med school, focusing on various medical disciplines. Had to drop due to financial situation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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