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Gowthami S

@gowthamis1

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I resolve enterprise production issues through SQL, Unix/Linux, monitoring, and incident management.

India

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What I'm looking for

I'm seeking immediate L2 Application Support, Production Support, or Technical Support opportunities where I can resolve production issues, support enterprise applications, and work with SQL, Unix/Linux, monitoring tools, and incident management.

I've supported enterprise applications and business-critical operations at Bank of America Continuum India, resolving production issues through SQL troubleshooting, Unix/Linux log analysis, and monitoring.

I used Splunk, Autosys, Catchpoint, Glassbox, and ServiceNow to investigate incidents, manage service requests to SLA priorities, and coordinate resolutions across support teams.

At Softtek India, I supported Southwest Airlines applications, including application servers, production databases, connectivity, performance, and data-related issues.

I also built automation with Core Java, Selenium WebDriver, TestNG, and shell scripts for proactive log monitoring. I'm actively seeking to return to IT in an L2 Application Support, Production Support, or Technical Support role.

Experience

Work history, roles, and key accomplishments

Senior Technical Associate

Bank of America Continuum India Pvt. Ltd.

Dec 2019 - Aug 2023 (3 years 8 months)

Provided L2 production support for enterprise applications, monitored operational tools, and performed SQL and Unix/Linux troubleshooting. Managed incidents and service requests according to SLA priorities and participated in production patching activities.

L2 Application Support Production Support Incident Management SQL Unix Linux Splunk Autosys Catchpoint Glassbox ServiceNow SLA Management ITIL RCA Change Management Patch Management Log Analysis Knowledge Management

Software Engineer

Softtek India Pvt. Ltd.

Sep 2015 - Dec 2019 (4 years 3 months)

Provided production support for Southwest Airlines applications, troubleshooting application, connectivity, performance, and data-related issues. Developed automation solutions using Core Java, Selenium WebDriver, and Shell Scripts, and supported incident resolution within SLA.