Open to opportunities

Sandra Okiki

@sandraokiki

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Customer service specialist delivering CRM-driven support, high CSAT, and remote team collaboration.

Nigeria

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What I'm looking for

I seek a remote role where I can leverage CRM expertise to improve CSAT, streamline workflows, and support international customers while growing into leadership responsibilities.

I am a proactive customer support professional with 5+ years delivering world-class client experiences across telecommunications, technology, and administrative sectors. I have managed 150+ daily interactions with a 95%+ CSAT, reduced resolution times by 25%, and increased client acquisition by 20% through CRM optimization and targeted outreach.

I excel in remote environments, supporting international clients across multiple time zones and driving process improvements that boost first-contact resolution and operational productivity. Skilled in HubSpot, Zendesk, ZoomInfo, Trello, and collaborative tools, I build data-driven workflows and performance reports to inform executive decisions and scale customer success.

Experience

Work history, roles, and key accomplishments

Customer Relations Specialist

Voisip Telecommunication Services

Nov 2019 - Mar 2025 (5 years 4 months)

Managed 150+ inbound/outbound customer interactions daily across phone, email, and chat, achieving 95%+ CSAT and reducing average resolution time by 25% through process improvements and CRM optimization.

HubSpot Zendesk Customer Support Ticket Resolution KPI Tracking Multichannel Support Remote Collaboration

Office Administrator

Bro Conto Constructions

Jan 2013 - Jan 2019 (6 years)

Served as first point of contact and coordinated client onboarding and virtual meetings, streamlining documentation and reporting to reduce operational delays by 25% and boost productivity by 30%.

Client Services Scheduling Trello Google Workspace Documentation Project Coordination Onboarding Administrative Support