Igwe Benita

I’m a dedicated Customer Service Representative with 2+ years of experience handling high-volume emails, phone inquiries, and CRM management. I resolve issues on first contact and focus on maintaining customer satisfaction, even during peak demand periods.

As a self-employed Customer Support Specialist/Customer Service Representative (jan 2023-present), I responded to customers through email and live chat while keeping service quality and professionalism high.

I’ve managed customer inquiries using CRM and ticketing tools, including Zendesk and Hubspots, by tracking conversations, updating customers, organizing support tickets, and monitoring case progress for timely resolution. I resolved over 100 customer inquiries weekly while improving first-contact resolution rates through proactive troubleshooting and thorough follow-up.

I’m also skilled in active listening, empathy, and de-escalating challenging situations to build rapport and restore clarity. With Google Workspace, scheduling, and administrative support for cross-timezone teams, I bring strong communication and reliable remote collaboration to every interaction.