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Sandra Asamoah

@sandraasamoah

Customer-focused communications graduate with experience in teaching, customer service, and sales.

Ghana
Message

What I'm looking for

I seek a role where I can apply my communication, teaching, and customer-service skills in a collaborative environment with clear opportunities for professional development.

I am an English graduate with a minor in Politics and a strong record in customer service, teaching assistance, and sales. I hold a Second Class Upper Division from Kwame Nkrumah University of Science and Technology and have delivered measurable results across academic and commercial roles.

As a Teaching and Research Assistant I graded over 200 undergraduate assessments, supported course delivery in multiple literature and communication modules, and provided one-on-one tutoring to improve student outcomes.

In customer-facing roles I handled inbound inquiries, resolved complaints, documented interactions against KPIs, and communicated product details clearly to support informed customer decisions. My sales and field experience includes lead generation, promotions, market analysis, and account relationship management.

I bring strong communication, research, organization, and interpersonal skills, along with experience leading student groups and editorial committees. I seek roles that leverage my teaching, customer-service, and communication strengths while offering opportunities for growth.

Experience

Work history, roles, and key accomplishments

BA

Customer Service Representative

Buwelo Africa

Nov 2024 - Mar 2025 (4 months)

Handled inbound customer inquiries and complaints, provided resolutions and product information, and maintained detailed interaction records to meet KPIs for response time and customer satisfaction.

Kwame Nkrumah University of Science and Technology logoKT

Teaching and Research Assistant

Kwame Nkrumah University of Science and Technology

Nov 2023 - Sep 2024 (10 months)

Taught and graded over 200 undergraduate assignments and exams, assisted in courses including Communication Skills and 20th Century Literature, and provided tailored tutoring and mentoring to improve student exam preparedness.

Education

Degrees, certifications, and relevant coursework

Kwame Nkrumah University of Science and Technology logoKT

Kwame Nkrumah University of Science and Technology

Bachelor of Arts, English (Minor in Politics)

2019 - 2023

Grade: Second Class Honors Upper division (65.00% CWA)

Activities and societies: Student Tutor; President of ASEK Drama Troupe (ADRAT); Deputy Chair, Editorial Committee of Association of Students of English; Education USA College Fair volunteer; Literature Association of Ghana volunteer

Completed a Bachelor of Arts in English with a minor in Politics, graduating with Second Class Upper division in 2023 with a CWA of 65%.

HS

Holy Child Senior High School

Senior High School Certificate (WASSCE), General Arts

2012 - 2014

Activities and societies: Organising Secretary of Writers, Debaters and Acting Club (WDD)

Completed General Arts program and obtained the WASSCE certificate in 2014.

Tech stack

Software and tools used professionally

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Sandra Asamoah - Customer Service Representative - Buwelo Africa | Himalayas