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@sandraasamoah
Customer-focused communications graduate with experience in teaching, customer service, and sales.
GhanaI am an English graduate with a minor in Politics and a strong record in customer service, teaching assistance, and sales. I hold a Second Class Upper Division from Kwame Nkrumah University of Science and Technology and have delivered measurable results across academic and commercial roles.
As a Teaching and Research Assistant I graded over 200 undergraduate assessments, supported course delivery in multiple literature and communication modules, and provided one-on-one tutoring to improve student outcomes.
In customer-facing roles I handled inbound inquiries, resolved complaints, documented interactions against KPIs, and communicated product details clearly to support informed customer decisions. My sales and field experience includes lead generation, promotions, market analysis, and account relationship management.
I bring strong communication, research, organization, and interpersonal skills, along with experience leading student groups and editorial committees. I seek roles that leverage my teaching, customer-service, and communication strengths while offering opportunities for growth.
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Work history, roles, and key accomplishments
Buwelo Africa
Nov 2024 - Mar 2025 (4 months)
Handled inbound customer inquiries and complaints, provided resolutions and product information, and maintained detailed interaction records to meet KPIs for response time and customer satisfaction.
KTKwame Nkrumah University of Science and Technology
Nov 2023 - Sep 2024 (10 months)
Taught and graded over 200 undergraduate assignments and exams, assisted in courses including Communication Skills and 20th Century Literature, and provided tailored tutoring and mentoring to improve student exam preparedness.
Transsion Technology Ltd
Jan 2017 - Dec 2019 (2 years 11 months)
Collaborated with territory and regional managers to develop and implement sales strategies, analyzed market trends to identify opportunities, and generated leads through cold calling, networking, and digital marketing to meet targets.
Tecno Mobile Ghana
Jan 2016 - Dec 2019 (3 years 11 months)
Organized and executed promotional events and merchandising, conducted product demonstrations and customer interactions to increase brand visibility and drive sales, and gathered feedback and sales data for management insights.
Rhema Springs Financial Services
Jan 2014 - Dec 2016 (2 years 11 months)
Built and maintained client relationships across assigned territories, managed accounts and contract negotiations, and addressed client issues to ensure satisfaction and repeat business.
Degrees, certifications, and relevant coursework
KTBachelor of Arts, English (Minor in Politics)
2019 - 2023
Grade: Second Class Honors Upper division (65.00% CWA)
Activities and societies: Student Tutor; President of ASEK Drama Troupe (ADRAT); Deputy Chair, Editorial Committee of Association of Students of English; Education USA College Fair volunteer; Literature Association of Ghana volunteer
Completed a Bachelor of Arts in English with a minor in Politics, graduating with Second Class Upper division in 2023 with a CWA of 65%.
Senior High School Certificate (WASSCE), General Arts
2012 - 2014
Activities and societies: Organising Secretary of Writers, Debaters and Acting Club (WDD)
Completed General Arts program and obtained the WASSCE certificate in 2014.
Software and tools used professionally
GhanaYou can contact Sandra and 90k+ other talented remote workers on Himalayas.
Message Sandra
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