Francis Ray Agbodo

As a Customer Support Associate, I resolved simple customer issues, developed FAQs, and maintained knowledge bases for self-service. I acted as the voice of the customer for product improvements and handled customer outreach during incidents. My role involved using CRM software to document interactions and ensure follow-up.

In my role as an Independent Sales Executive, I assisted government workers in purchasing loan products and marketed these products to potential clients. I also facilitated the loan application process for clients, ensuring a smooth experience.

As a Research and Teaching Assistant, I supported students by providing resources, grading assignments, and assisting with curriculum development. I managed classroom tasks and maintained open hours for student support, ensuring effective communication and learning.

During my internship at the Environmental Protection Agency, I conducted routine checks of EPA licenses, performed environmental impact assessments, and ensured compliance with EPA guidelines. I documented activities and wrote reports on my findings.

Completed coursework in Environmental Engineering, Solid Waste Management, Environmental Law, Water and Wastewater Treatment, and Microbial Ecology. Dissertation focused on the accumulation of heavy metals in roadside crops in Kumasi, Ghana.

Completed the West African Senior School Certificate Examination, gaining foundational knowledge in various subjects.