Open to opportunities

Konadu Ghana

@konadughana

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Customer-focused customer service professional with research and logistics experience.

Ghana

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What I'm looking for

I am looking for a customer-focused role leveraging CRM, data analysis, and process improvement in a collaborative, growth-oriented environment.

I am a dedicated customer service professional with experience across inbound support, technical troubleshooting, CRM reporting, and research assistance. I combine punctuality and a positive attitude with strong documentation and data-handling skills developed during roles in customer care and university research.

My background includes positions as a Customer Care Agent, Digital Customer Care Agent, Teaching and Research Assistant, Customer Service Officer, Logistics Manager, and Teacher, where I improved customer satisfaction, prepared analytic reports, and supported operational efficiencies. I routinely used CRM systems, Microsoft Office (including advanced Excel reporting), and quantitative and qualitative analysis to inform decisions.

I hold a BSc in Business Administration (Accounting) and seek roles where I can apply my strengths in customer experience, process improvement, and data-driven problem solving to deliver measurable results for teams and customers.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Agent

Current

ISON Xperiences

Sep 2025 - Present (3 months)

Provide inbound customer support using CRM systems to resolve inquiries, streamline follow-ups, and identify trends to inform product and marketing strategies.

Customer Service CRM Query Resolution Customer Experience Reporting Cross Functional Collaboration Data Entry

Digital Customer Care Agent

Eomart Solutions

Nov 2021 - Jun 2025 (3 years 7 months)

Handled multi-channel customer support and technical troubleshooting, maintained CRM records, and prepared CRM reports to identify issues and improvement areas.

CRM Technical Support Email Support Live Chat Reporting Troubleshooting Data Management

Teaching and Research Assistant

University of Ghana

Sep 2020 - Aug 2021 (11 months)

Conducted literature reviews and qualitative/quantitative analyses, prepared tables and reports, and supported data processing and survey research for academic projects.

Research Data Analysis Report Writing literature review Excel Presentation

Customer Service Officer

Medea Digix Ltd.

Feb 2018 - Mar 2020 (2 years 1 month)

Managed inbound customer calls, reviewed accounts to resolve issues, trained associates to improve performance, and pursued cross-selling opportunities to drive revenue.

Customer Service Phone Support Training Cross Selling Problem Solving CRM Customer Relations

Logistics Manager

Leoland Enterprise

Jun 2015 - Jul 2017 (2 years 1 month)

Directed logistics operations to ensure on-time, cost-efficient delivery, led projects to meet objectives within budget, and analyzed P&L metrics to identify opportunities.

Logistics Management Supply Chain Project Management Cost Optimization Inventory Management

Teacher

Ascension School Complex

May 2013 - Apr 2015 (1 year 11 months)

Developed lesson plans, maintained records for 45 students, tracked student progress through data analysis, and helped run an after-school tutoring program for under‑privileged students.

Lesson planning Classroom Management Data Tracking Tutoring Programs Communication

Education

Degrees, certifications, and relevant coursework

University of Ghana

Bachelor of Science, Accounting

2013 - 2017

Completed a Bachelor of Science in Business Administration with a focus on Accounting, covering financial reporting, management accounting, and business administration topics.