Open to opportunities

Sandhya R

@sandhyar

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Results-driven Duty Supervisor with expertise in customer service and leadership.

United Kingdom

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What I'm looking for

I am looking for a role that allows me to lead teams, enhance customer experiences, and drive operational improvements in a supportive and dynamic environment.

I am a results-driven Duty Supervisor with a strong background in customer service, team leadership, and operational efficiency. My experience includes supervising daily store operations at Scotmid Cooperative, where I lead and motivate a team of customer service representatives. I am passionate about enhancing customer experiences and ensuring smooth daily operations in fast-paced environments.

Throughout my career, I have proven my ability to train, mentor, and supervise employees while implementing process improvements that drive efficiency and customer satisfaction. My previous role as a Customer Service Representative honed my skills in addressing customer inquiries and resolving complaints effectively. I am now seeking managerial and supervisory roles to leverage my expertise in leadership, problem-solving, and service excellence.

Experience

Work history, roles, and key accomplishments

Current

Duty Supervisor

Current

Scotmid Cooperative

Feb 2024 - Present (1 year 5 months)

Supervised daily store operations, ensuring efficiency, productivity, and compliance with company policies. Led and motivated a team of customer service representatives, fostering a positive work environment.

Team Leadership Operational Management Customer Service Inventory Management Compliance Policies Problem Solving Business Strategy

Customer Service Representative

Scotmid Cooperative

Feb 2023 - Feb 2024 (1 year)

Provided high-quality service to customers, ensuring their inquiries and concerns were addressed efficiently. Assisted in store operations, including stock management and POS transactions.

Customer Service Problem Solving Customer Experience Customer Support Product Knowledge

Graphic Designer / Customer Experience Advisor

Web Solution

Jan 2022 - Dec 2022 (11 months)

Designed promotional materials that increased client engagement and satisfaction by 15%. Collaborated with clients to develop branding and marketing solutions tailored to their needs.

Graphic Design Customer Experience Branding Promotional Materials Adobe Creative Suite Client Engagement

Education

Degrees, certifications, and relevant coursework

Heriot Watt University

Master of Game Design and Development, Game Design and Development

Grade: 60.6/80

Undertook a comprehensive Master's program focusing on game design and development. Gained expertise in various aspects of game creation, from conceptualization to implementation.

SRM Institute of Science & Technology (Deemed University)

Bachelor of Visual Communication, Visual Communication

Grade: 9.12 CGPA

Completed a Bachelor's degree in Visual Communication, focusing on design principles and visual storytelling. Developed strong skills in graphic design and understanding visual media.