Open to opportunities

Chloe Mckeown

@chloemckeown

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Dependable customer service professional with strong leadership skills.

United Kingdom

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a hardworking and energetic individual with a strong commitment to providing exceptional customer service. My experience spans various roles, including supervisor and team leader, where I honed my skills in communication, leadership, and adaptability. I thrive in fast-paced environments and enjoy working collaboratively with teams to achieve common goals.

Throughout my career, I have consistently exceeded performance targets and KPIs, demonstrating my ability to actively listen to customers and provide tailored solutions. My responsibilities have included cash handling, stock control, and management duties, all of which have equipped me with a comprehensive understanding of retail operations. I am now seeking new opportunities to leverage my skills and contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Sales Agent

Interact/BT/EE

Mar 2022 - Apr 2023 (1 year 1 month)

Answered calls professionally, exceeded sales targets through active listening and problem-solving, and resolved customer issues efficiently. Documented interactions accurately and maintained detailed records.

Sales Customer Service Problem Solving CRM Software Communication Account Management

Team Leader

Iceland Warehouse

Sep 2021 - Mar 2022 (6 months)

Led a team to ensure efficient store operations and provided excellent customer service. Responsibilities included cash handling, opening/closing procedures, delivery reception, and stock control.

Team Leadership Customer Service

Supervisor

Martin McColls

Jul 2019 - Sep 2021 (2 years 2 months)

Ensured exceptional customer service and promoted products through active selling. Managed till operations, stock control, merchandising, and assisted the store manager with various duties.

Keyholder Customer Service Sales Merchandise Key Holder

Education

Degrees, certifications, and relevant coursework

New Bridge Learning Community

GCSE, General Studies

Grade: English: B, Math: B, Art: A, Photography: Level 2, Food Hygiene: Level 2, Science: C

Activities and societies: Duke of Edinburgh (Bronze)

Achieved strong grades in core subjects including English, Math, and Art. Developed practical skills in Photography and Food Hygiene, alongside a foundational understanding of Science. Participated in the Duke of Edinburgh award scheme, earning a Bronze.