SLSancea Lee
@sancealee
Dedicated customer service professional with strong communication skills.
JamaicaWhat I'm looking for
I am a dedicated and motivated customer service professional with extensive experience in various roles, including team leadership and subject matter expertise. My journey began as a Clerical Assistant at the National Housing Trust, where I honed my organizational skills and attention to detail. Over the years, I have developed a strong foundation in customer service, working with reputable companies such as Amazon and Humana, where I consistently delivered exceptional service and support.
Currently, I serve as a Client Care Officer at Hawkeye Security, where I leverage my expertise to enhance client satisfaction and foster positive relationships. My ability to learn quickly and work collaboratively within a team has been instrumental in my success. I am passionate about continuous improvement and eager to contribute to an organization that values growth and development.
Experience
Work history, roles, and key accomplishments
Client Care Officer
Hawkeye Security
Apr 2024 - Present (1 year 1 month)
Responsible for client care, addressing client needs and ensuring satisfaction with security services.
Inbound Sales Expert
Centerfield Jamaica
Jun 2022 - Apr 2024 (1 year 10 months)
Engaged with customers to promote and sell AT&T and DirecTV services, achieving sales targets through effective communication.
Customer Service Agent
Hinduja Global Services
Jun 2021 - Apr 2022 (10 months)
Served as a customer service agent for Humana, providing assistance and support to clients with their healthcare needs.
Customer Service Agent
Ibex Global
Jun 2019 - Jun 2021 (2 years)
Handled customer inquiries for Amazon, ensuring high levels of customer satisfaction through effective communication.
Customer Service Agent
Sutherland Global Services
Sep 2018 - Mar 2019 (6 months)
Provided customer support for Amazon, addressing inquiries and resolving issues to ensure customer satisfaction.
Clerical Assistant
National Housing Trust
Jan 2017 - Jan 2017 (0 months)
Assisted in the Property Management Department by filing documents and organizing records to support the team.
Education
Degrees, certifications, and relevant coursework
UIUniversity of the West Indies
2021 -
Currently on a leave of absence from studies at the University of the West Indies.
Merl Grove High School
C.A.P.E, Social Sciences
2016 - 2017
Completed C.A.P.E with subjects including Sociology, Communication Studies, and Entrepreneurship.
Portmore Community College
C.A.P.E, Law
2015 - 2016
Grade: V
Completed C.A.P.E with a focus on Law.
St. Andrew High School for Girls
C.X.C, General Education
2010 - 2015
Achieved 7 C.X.C subjects including Mathematics, English A, and Human and Social Biology.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
Interested in hiring Sancea?
You can contact Sancea and 90k+ other talented remote workers on Himalayas.
Message SanceaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
