Open to opportunities

Abbey-Gayle Morgan

@abbeygaylemorgan

Message

Dedicated customer service professional with strong leadership skills.

Jamaica

Message

What I'm looking for

I am looking for a role that allows me to grow professionally while contributing to a team-oriented environment.

I am a dedicated customer service professional with a strong commitment to making a significant impact in dynamic organizations. My experience spans various roles, including Customer Service Agent at Transparent BPO and Customer Service Representative at Sutherland Global, where I honed my skills in providing exceptional service and support to clients.

Throughout my career, I have developed excellent leadership abilities and a sociable nature that allows me to connect with people effectively. My educational background includes a High School Diploma with multiple CSEC and CAPE subjects, equipping me with a solid foundation in business and technology. I am eager to continue my professional development and contribute positively to my next role.

Experience

Work history, roles, and key accomplishments

Current

Customer Representative

Current

Customer Representative

May 2023 - Jan 2024 (8 months)

Managed customer interactions, ensuring a high level of service and satisfaction. Developed skills in conflict resolution and customer engagement.

Customer Service Communication Conflict Resolution Microsoft Office

Secretary

God’s Property

Jan 2024 - Jun 2024 (5 months)

Provided administrative support, including managing schedules, handling correspondence, and maintaining records. Developed strong organizational and multitasking skills.

Administrative Support Microsoft Office organizational Communication Time Management

Customer Service Representative

Sutherland Global

Feb 2023 - May 2023 (3 months)

Handled customer inquiries and provided solutions in a fast-paced environment. Enhanced customer satisfaction through effective communication and problem resolution.

Customer Service Communication Problem Solving Microsoft Office Teamwork

Customer Service Agent

Transparent BPO

Sep 2022 - Feb 2023 (5 months)

Provided exceptional customer service support, addressing inquiries and resolving issues for clients. Developed strong communication skills and maintained a positive rapport with customers.

Customer Service Communication Problem Solving Microsoft Office

Education

Degrees, certifications, and relevant coursework

T. Hugh High School for Girls

High School Diploma, General Education

2016 - 2022

Activities and societies: Participated in competitive debating, culinary activities, and reading.

Completed a High School Diploma with 8 CSEC subjects including English A, Mathematics, Information Technology, Economics, Principles of Business, Principles of Accounts, and Human and Social Biology. Also completed 4 CAPE subjects in Management of Business, Information Technology, Entrepreneurship, and Communication Studies.