Abbey-Gayle Morgan
@abbeygaylemorgan
Dedicated customer service professional with strong leadership skills.
JamaicaWhat I'm looking for
I am a dedicated customer service professional with a strong commitment to making a significant impact in dynamic organizations. My experience spans various roles, including Customer Service Agent at Transparent BPO and Customer Service Representative at Sutherland Global, where I honed my skills in providing exceptional service and support to clients.
Throughout my career, I have developed excellent leadership abilities and a sociable nature that allows me to connect with people effectively. My educational background includes a High School Diploma with multiple CSEC and CAPE subjects, equipping me with a solid foundation in business and technology. I am eager to continue my professional development and contribute positively to my next role.
Experience
Work history, roles, and key accomplishments
Customer Representative
Customer Representative
May 2023 - Jan 2024 (8 months)
Managed customer interactions, ensuring a high level of service and satisfaction. Developed skills in conflict resolution and customer engagement.
Secretary
God’s Property
Jan 2024 - Jun 2024 (5 months)
Provided administrative support, including managing schedules, handling correspondence, and maintaining records. Developed strong organizational and multitasking skills.
Customer Service Representative
Sutherland Global
Feb 2023 - May 2023 (3 months)
Handled customer inquiries and provided solutions in a fast-paced environment. Enhanced customer satisfaction through effective communication and problem resolution.
Customer Service Agent
Transparent BPO
Sep 2022 - Feb 2023 (5 months)
Provided exceptional customer service support, addressing inquiries and resolving issues for clients. Developed strong communication skills and maintained a positive rapport with customers.
Education
Degrees, certifications, and relevant coursework
T. Hugh High School for Girls
High School Diploma, General Education
2016 - 2022
Activities and societies: Participated in competitive debating, culinary activities, and reading.
Completed a High School Diploma with 8 CSEC subjects including English A, Mathematics, Information Technology, Economics, Principles of Business, Principles of Accounts, and Human and Social Biology. Also completed 4 CAPE subjects in Management of Business, Information Technology, Entrepreneurship, and Communication Studies.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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