Open to opportunities

Samuel Pessa

@samuelpessa

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Integration Specialist focused on solving technical challenges effectively.

Canada

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my technical expertise to drive customer success and enhance integration solutions.

As an Integration Specialist at Klue, I am dedicated to solving technical challenges that enhance both pre- and post-sales processes. My role involves leading the integration solution consulting function, where I successfully increased CRM integration rates from 30% to 52%. I manage over 70 active integration projects, ensuring platform adoption and customer success through strategic solution design and implementation.

My experience in pre-sales as a technical point of contact has allowed me to drive an impressive 82% win rate, generating over $400K in annual recurring revenue. By conducting thorough needs assessments and aligning product capabilities with client requirements, I ensure long-term success for my clients. I take pride in my consultative approach, which has proven effective in delivering tailored solutions that meet diverse stakeholder needs.

Experience

Work history, roles, and key accomplishments

Current

Integration Specialist

Current

Klue

Mar 2024 - Present (1 year 5 months)

Achieved an 82% win rate and over $400K in ARR by supporting pre-sales as the technical expert, joining sales calls, delivering tailored demos to diverse stakeholders, completing RFPs, and establishing implementation plans that align product capabilities with client needs. Increased Salesforce CRM integration adoption from 30% to 52% while overseeing and delivering on 70+ simultaneous integration

Solution Design SQL Salesforce CRM Cross Functional Collaboration

Customer Success Team Lead

Klue

Aug 2021 - Present (4 years)

Promoted twice for excellence in technical support, internal enablement, and process improvement. Implemented customer integrations for SSO, Slack, and Salesforce CRM, including technical configuration and managing the approval process through RFPs.

Technical Support Process Improvement SSO Slack Salesforce CRM Project Management Stakeholder Engagement Team Leadership

Education

Degrees, certifications, and relevant coursework

University of Victoria

Bachelor of Arts, Economics

2016 - 2020

Studied Economics at the University of Victoria from 2016 to 2020. Gained a strong foundation in economic principles and analytical skills.

Shanghai Community International School

International Baccalaureate, General Studies

2012 - 2016

Completed the International Baccalaureate program at Shanghai Community International School. Developed a broad understanding across various subjects and critical thinking abilities.